ChatGPT AI Copilot by Macha vs AI Ticket Tagger by Labelf

AI Ticket Tagger by Labelf turns your Zendesk into a self-organizing, self-explaining support operation. Train AI models on your own historic tickets in minutes and let them set ticket fields and tags automatically - then use those consistent fields to power real-time dashboards, AI reply suggestions grounded in your own Help Center, FAQ gap detection and plain-language data investigations. Everything is managed from one place: the Labelf web app. Real-time dashboards for contact reasons, churn and sales When AI keeps your ticket fields consistent, your dashboards finally tell the truth. Build real-time dashboards in the Labelf web app on top of any combination of ticket fields - see your top contact reasons as they shift, spot churn signals while there is still time to act, and surface sales opportunities hiding in your support queue. Labelf also monitors your tickets with a combination of NLP models to discover emerging issues and show them as new dynamic categories, so rampant new problems are visible before they overwhelm your support. AI reply suggestions grounded in your own Help Center Get a suggested reply drafted directly on incoming tickets, posted as an internal note your agents can copy, tweak and send. Suggestions are grounded in your own FAQ and knowledge base plus similar previously solved tickets - not generic AI guesses - so answers sound like your team and match your policies. You can also set a custom role prompt to control the tone and role the AI takes. Find the gaps in your FAQ before your customers do Labelf continuously analyzes what customers actually ask and compares it against what your Help Center actually answers. The result is a prioritized list of missing FAQ articles - the questions that keep generating tickets because no article answers them. Write the handful of articles that matter, deflect the tickets, and watch the same dashboard confirm the drop. Investigate anything with the Labelf Agent Ask questions about your support data in plain language: "Why did returns spike in July?", "Which contact reasons drive churn for our enterprise customers?", "What changed after the last release?". The Labelf Agent digs through your Zendesk data, runs the analysis, builds the charts and comes back with an answer you can act on - a data analyst on demand for your support organization. Train a ticket categorizing AI on an existing ticket field Say your support team categorizes tickets into 'phone', 'internet', 'complaints', 'invoices' and 'order' using a ticket field. Train an AI on the historic data for that field in minutes, then activate it so categorization and routing into views happens automatically - for all future tickets, and for your backlog if you want better insights on historic data too. Train a ticket tagging AI on your historic ticket tags If your agents have historically tagged tickets with labels like 'urgent', 'angry' or 'shipping accident', train an AI on those historic tags and have incoming tickets tagged the same way - consistently, instantly, on every ticket. Works for chat as well Automatically tag your chats when they are closed or solved, to analyze your chat flows and save your agents time. Works in any language The AI models you train on Labelf's platform work in any language, even if your historic data is in just one. Expand into new markets without changing a thing. About Labelf AI Labelf AI is a Swedish company based in Stockholm. We create AI heroes by removing the barriers for AI implementation. Privacy Notice No data is accessed by Labelf after installing the app unless the user first actively: 1. Adds a dataset in app.labelf.ai 2. Activates a model or reply suggestion trigger from Labelf's trigger management To provide ticket tagging and reply suggestions, this application accesses and processes ticket data, including: - Ticket subject and description - Conversation history (comments) - Ticket metadata (tags, status, custom fields) This data is used to: 1. Train and execute AI models for automatic ticket categorization. 2. Generate AI reply suggestions using large language models and your own Help Center content (only if enabled). Data is stored and processed securely by Labelf AI. For more information, please see our Terms of Service at https://app.labelf.ai/tos .

AI Agents for Your Zendesk Workflow Macha AI is a platform that helps you build an AI agent for your specific support workflow — inside and outside Zendesk. Our Autonomous Agents can automate workflows on Zendesk or even your external tools (Confluence, Stripe, Shopify and more...). Our Agent Copilot helps your agents solve tickets faster — through the Macha widget right inside Zendesk. 🔧 Build any AI agent — in minutes Write instructions in plain English. Pick the tools and knowledge sources each agent can use. Build one agent for triage, another for knowledge base lookup, another for bug escalations — each scoped to the exact tools and data it needs. And yes — we've built an AI agent that helps you build AI agents. ⚡ Automate any Zendesk workflow Decide which ticket gets processed by which agent via Zendesk or custom webhook triggers. Each agent then runs all the actions it's been assigned to execute — assign ticket, change status, add suggested reply for agent review, reply to customer… What part of the workflow you want to automate is yours to define. 🔌 Your full support stack, connected Macha is the layer that ties every tool you already use into your support workflow. Macha Agents can pull records from Google Sheets, post messages to Slack, update your Airtable, charge or refund in Stripe, reference Confluence docs — with read and write access scoped to exactly what you allow. 🔗 Connect your niche tools and APIs Got an internal tool no other AI platform integrates with — a legacy database, a knowledge base repository, a custom API? Macha connects to it directly. Build it yourself with our AI tool builder, or have your dev team wire it up in minutes. No consulting contract. No multi-month implementation. Get your agent running fast. 👩‍✈️ 🤖 Two ways to work 👩‍✈️ Zendesk Copilot — the Macha widget opens as a side pane in your Zendesk ticket view. @-mention any agent and help your agents solve tickets faster. 🤖 Autonomous Agents — set up triggers, instructions, tools, and sources, and let them run autonomously on Zendesk tickets. Got questions? Learn more at getmacha.com. Book a demo or onboarding session: Book a quick slot Data Security at Macha AI We prioritize data security to ensure your information remains safe. Here's how we protect it: Minimal Data Storage: We only save what's essential — AI-generated content — while excluding customer details and tickets. Strict Data Encryption: All stored data, including knowledge base information, is fully encrypted for maximum security. PII Redaction: Any personally identifiable information (PII) is automatically redacted before data is stored. View our Privacy Policy. Learn about our Security. Learn how we Protect and Process Data.