Side-by-side comparison · 24 data points
| Show Related Tickets | ChannelReply | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
Link Amazon, eBay, Etsy, Shopify, Walmart, Back Market, Newegg & WooCommerce with Zendesk
| Metric | Show Related Tickets | ChannelReply |
|---|---|---|
| Rating | 3.0 ★ | ★ 4.0 ★ |
| Total reviews | ★ 1.5k | 167 |
| Free plan | Yes | Yes |
| Pricing | Free | Free to install |
Based on the data on this page, ChannelReply is the stronger choice for most Zendesk Marketplace support teams — 4.0★ vs Show Related Tickets's 3.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Show Related Tickets at Free, ChannelReply at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Show Related Tickets has the larger user base (1,547 reviews vs 167), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. ChannelReply's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage support teams who need fast install and low risk should default to ChannelReply; mid-market and enterprise support teams with specific feature requirements should evaluate both — Show Related Tickets's 1,547-review base may include the workflow context that matches your specific use case better than ChannelReply's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Show Related Tickets audit • ChannelReply audit
Both Show Related Tickets and ChannelReply offer paid plans only. Show Related Tickets starts at Free; ChannelReply starts at Free to install. Compare the per-tier features in the Pricing section above before committing.
ChannelReply has the higher average rating (4.0★ from 167 reviews) compared to Show Related Tickets (3.0★ from 1,547 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
ChannelReply holds the higher average rating (4.0★ vs 3.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace. Show Related Tickets has the deeper published review base (1,547 vs 167), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Show Related Tickets typically suits early-stage and growth-mode teams based on its published review base (1,547 reviews). ChannelReply typically suits early-stage and growth-mode teams based on its published review base (167 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Show Related Tickets and ChannelReply both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from ChannelReply" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
