Side-by-side comparison · 24 data points
| Capsule CRM | WhatsApp Connector by Respira | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
Send, automate and track proactive WhatsApp messages
| Metric | Capsule CRM | WhatsApp Connector by Respira |
|---|---|---|
| Rating | 4.0 ★ | ★ 5.0 ★ |
| Total reviews | ★ 100 | 21 |
| Free plan | Yes | Yes |
| Pricing | Free to install | Free to install |
Based on the data on this page, WhatsApp Connector by Respira is the stronger choice for most Zendesk Marketplace support teams — 5.0★ vs Capsule CRM's 4.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Capsule CRM at Free to install, WhatsApp Connector by Respira at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage support teams who need fast install and low risk should default to WhatsApp Connector by Respira; mid-market and enterprise support teams with specific feature requirements should evaluate both — Capsule CRM's 100-review base may include the workflow context that matches your specific use case better than WhatsApp Connector by Respira's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Capsule CRM audit • WhatsApp Connector by Respira audit
| Keyword | Capsule CRM | WhatsApp Connector by Respira |
|---|---|---|
| notes without leaving | #11 | Not ranked |
| notes without | #14 | Not ranked |
| messages | Not ranked | #20 |
Both Capsule CRM and WhatsApp Connector by Respira offer paid plans only. Capsule CRM starts at Free to install; WhatsApp Connector by Respira starts at Free to install. Compare the per-tier features in the Pricing section above before committing.
WhatsApp Connector by Respira has the higher average rating (5.0★ from 21 reviews) compared to Capsule CRM (4.0★ from 100 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
WhatsApp Connector by Respira holds the higher average rating (5.0★ vs 4.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace. Capsule CRM has the deeper published review base (100 vs 21), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Capsule CRM typically suits early-stage and growth-mode teams based on its published review base (100 reviews). WhatsApp Connector by Respira typically suits early-stage and growth-mode teams based on its published review base (21 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Capsule CRM and WhatsApp Connector by Respira both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from WhatsApp Connector by Respira" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
