SnapCall Visual AI vs Microsoft Teams for Support

SnapCall in few words: Visual AI platform for resolution & Trust SnapCall is embedded seamlessly across all Zendesk channels — ticket, forms, chat, messaging, SMS, voice call, chatbot, and voicebot. And from QR, scheduling interface. SnapCall is triggered through automation or agents, enabling customers to record visual evidence (images, videos, PDFs…) on their own — or capture it alongside an agent via a live video call for real-time assistance. SnapCall analyzes all visual content instantly — whether newly captured by SnapCall interface or already attached to the ticket — turning it into clear, actionable insights. SnapCall displays all media in a powerful in-ticket viewer, with insights automatically added to notes and custom fields. SnapCall is SOC 2 compliant, privacy-first, and ensures no media is stored inside Zendesk. Proven KPI: 46% reduction in resolution time +16% increase in First-Contact Resolution (FCR) Significant improvement in CSAT scores Key Features Make your existing customer’ attachments more powerful with AI (extract data) Your tickets already contain valuable visual evidence — mainly PDFs and images. SnapCall makes these attachments truly powerful by displaying them clearly in the ticket, extracting key information, and analyzing everything instantly with AI according to company use cases. Let customers capture by their own new visual evidence through an AI guided experience Because visuals dramatically improve efficiency, avoiding endless back-and-forth, SnapCall gives customers an easy, guided way to capture new media, including videos, screen record (the preferred channel for end customers), images, and documents. They follow a simple, intuitive customisable flow directly — ensuring you receive accurate and high-quality visual evidence without back-and-forth inside Zendesk This led to drive journey to more automated resolution Let customers escalate to an agent to capture visuals for complex situations When a case is more complex, sensitive, or high-value, SnapCall lets customers escalate seamlessly to a live video call with an agent. Together, they can capture the exact visual evidence needed, ensuring clarity, confidence, and faster resolution. Snapcall Medias viewer inside Zendesk SnapCall centralizes all medias, adds AI insights, and fills custom fields and ticket notes automatically so agents or bot can resolve cases faster. SnapCall integrations SnapCall delivers a best-of-breed experience by embedding leading solutions directly into our interface and Zendesk — creating one seamless workflow for agents and customers. Scheduling with Cal.com — fully embedded Real-time agent availability One-click booking from the ticket Automatic sync and updates in Zendesk KYC & Identity Verification — built in Instant ID verification requests Secure capture of video evidence or documents Full validation without leaving Zendesk Reduced ticket time and lower fraud risk Our best use cases Fraud prevention,Delivery issue qualification, Product/ Goods issue qualification, Software issue qualification, Document, attachment analysis, KYC, IT/ITSM - main offices, Facility management - IT/ITSM - Stores/ location/Franchise, Tech on site Visit snapcall.io to get started! Need help? Check out our support documentation or book a demo with our team. Learn more about our privacy and security practices here

With the Zendesk for Teams Integration resolves tickets faster, simplify employee workflows and boost team performance View, create or update Zendesk tickets within Teams Receive real-time notifications on tickets within Teams Deploy Answer Bot in Teams to enable self service See a personalized view of ticket activity in Teams Simplify support workflows and collaboration With this integration, view, create or update Zendesk tickets directly from within Microsoft Teams- Collect details like issue description, internal notes, or attachment before agent handoff Stay up to date with current activity Get real-time notifications on tickets based on status, priority, type, or updates within any Teams channel or DM Add internal notes and public replies, or update ticket fields Scale support with self-service Deploy Answer Bot in Teams to help resolve commonly asked questions only escalating to an agent for more complex issue Gain greater visibility of support activity See personalized views of ticket lists in Teams with a pre-installed view of personal open and closed tickets for all users Import Zendesk ticket views for agents, organized by tabs Made in collaboration with Zendesk This integration is commissioned and funded by Zendesk and provided by SoftServe. Zendesk has worked with customers to gather feedback and requirements, and played an active role in the design of the product. SoftServe builds, maintains, and supports this integration and your use is governed by the agreement provided by SoftServe. Please contact SoftServe for any integration questions and support. Security SoftServe provides reliable ongoing customer support, following best practices and industry standards Infrastructure and cloud environment compliant with best security practices Application monitored 24/7/365 1 business day SLA for support responses Feedback We’re actively collecting and incorporating feedback on the product and would welcome your views about anything that’s working well or could be improved. Please submit your feedback here.