Side-by-side comparison · 24 data points
| GoToAssist Remote Support | Hide Ticket Fields | |
|---|---|---|
| Tagline | — | — |
| Description | — | — |
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
| Metric | GoToAssist Remote Support | Hide Ticket Fields |
|---|---|---|
| Rating | 4.0 ★ | ★ 5.0 ★ |
| Total reviews | 224 | ★ 864 |
| Free plan | Yes | Yes |
| Pricing | Free to install | Free |
| Built for Shopify | — | — |
Based on the data on this page, Hide Ticket Fields is the stronger choice for most Zendesk Marketplace merchants — 5.0★ vs GoToAssist Remote Support's 4.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: GoToAssist Remote Support at Free to install, Hide Ticket Fields at Free. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Hide Ticket Fields has the larger user base (864 reviews vs 224), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. GoToAssist Remote Support's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Hide Ticket Fields; mid-market and enterprise merchants with specific feature requirements should evaluate both — GoToAssist Remote Support's 224-review base may include the workflow context that matches your specific use case better than Hide Ticket Fields's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: GoToAssist Remote Support audit • Hide Ticket Fields audit
Both GoToAssist Remote Support and Hide Ticket Fields offer paid plans only. GoToAssist Remote Support starts at Free to install; Hide Ticket Fields starts at Free. Compare the per-tier features in the Pricing section above before committing.
Hide Ticket Fields has the higher average rating (5.0★ from 864 reviews) compared to GoToAssist Remote Support (4.0★ from 224 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. GoToAssist Remote Support fits better if you prioritize broader integrations; Hide Ticket Fields is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace marketplace. Hide Ticket Fields has more onboarding documentation maturity (864 reviews vs 224), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
GoToAssist Remote Support typically suits early-stage and growth-mode stores based on its review-base composition (224 reviews). Hide Ticket Fields aligns more with early-stage and growth-mode stores (864 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. GoToAssist Remote Support and Hide Ticket Fields both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from GoToAssist Remote Support" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
