Side-by-side comparison · 24 data points
Screen recordings & live screen sharing for faster ticket resolution.
| GoToAssist Remote Support | Screen Recording & Live Video Calls by Screendesk | |
|---|---|---|
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| Description | ||
| Screenshots | images | images |
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| Listed | — | — |
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GoToAssist Remote Support screen-sharing support directly from a Zendesk ticket
| Metric | GoToAssist Remote Support | Screen Recording & Live Video Calls by Screendesk |
|---|---|---|
| Rating | 4.0 ★ | ★ 5.0 ★ |
| Total reviews | ★ 224 | 7 |
| Free plan | Yes | Yes |
| Pricing | Free to install | Free to install |
Based on the data on this page, Screen Recording & Live Video Calls by Screendesk is the stronger choice for most Zendesk Marketplace support teams — 5.0★ vs GoToAssist Remote Support's 4.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: GoToAssist Remote Support at Free to install, Screen Recording & Live Video Calls by Screendesk at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
GoToAssist Remote Support has the larger user base (224 reviews vs 7), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Screen Recording & Live Video Calls by Screendesk's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage support teams who need fast install and low risk should default to Screen Recording & Live Video Calls by Screendesk; mid-market and enterprise support teams with specific feature requirements should evaluate both — GoToAssist Remote Support's 224-review base may include the workflow context that matches your specific use case better than Screen Recording & Live Video Calls by Screendesk's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: GoToAssist Remote Support audit • Screen Recording & Live Video Calls by Screendesk audit
No tracked changes.
Both GoToAssist Remote Support and Screen Recording & Live Video Calls by Screendesk offer paid plans only. GoToAssist Remote Support starts at Free to install; Screen Recording & Live Video Calls by Screendesk starts at Free to install. Compare the per-tier features in the Pricing section above before committing.
Screen Recording & Live Video Calls by Screendesk has the higher average rating (5.0★ from 7 reviews) compared to GoToAssist Remote Support (4.0★ from 224 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Screen Recording & Live Video Calls by Screendesk holds the higher average rating (5.0★ vs 4.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace. GoToAssist Remote Support has the deeper published review base (224 vs 7), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
GoToAssist Remote Support typically suits early-stage and growth-mode teams based on its published review base (224 reviews). Screen Recording & Live Video Calls by Screendesk typically suits early-stage and growth-mode teams based on its published review base (7 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. GoToAssist Remote Support and Screen Recording & Live Video Calls by Screendesk both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Screen Recording & Live Video Calls by Screendesk" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
