Azure DevOps Integration
Azure DevOps integration app is an easy to use integration between Zendesk and Azure DevOps. Support agents can easily create new Azure DevOps work items and get in touch with developers in one place. They can use this app search and link existing work items and notify Azure DevOps work items. Using this app, you can collaborate with your support team and developers in one place. Zendesk - Azure DevOps integration app allows the agents to create Azure DevOps work items from Zendesk ticket easily. Zendesk - Azure DevOps app also allows syncing of comments and status from Azure DevOps to Zendesk and Zendesk to Azure DevOps. The app integration syncing of comments from Zendesk to Azure DevOps and Azure DevOps to Zendesk will help you alot in increasing the productivity of your team. . Zendesk - Azure DevOps integration app comes with a huge number of Premium features. The Zendesk Azure DevOps Integration app is totally flexible to meet your needs. If you have any customization requirements. Please contact at support with your requirements and they will help you to meet your requirements! We bring Zendesk - Azure DevOps integration app closer to your business model requirements! The Zendesk - Azure DevOps app provides huge number of features in the app like Create New Work Item, Link Existing Work Item, Notify linked work items, View History of Work Item, Search Work Item, Customize the view, Configure App and much more. Create New Work Item: The Create Work Item: lets the Zendesk user create a new work item # in Azure DevOps platform. The Support agent can select different fields like Project, Work Item Type (like Bug, Feature, Epic,Task, Product Backlog, Issue or any other Custom Work Item), Area, Iteration, Custom Fields, Upload Fields. Based on Zendesk user inputs and selections in the Create new Work Item form, the work item will be created instantly in the Azure DevOps and then display the corresponding information details will be displayed in the Azure DevOps integration app. -Link Existing Work Item: The Link button in the Zendesk-Azure DevOps app allows the support agent to link an existing Azure DevOps Workitem # to the current Zendesk ticket. Zendesk - Azure DevOps app allows the user to create or link multiple work items to one Zendesk ticket. -Notify linked Work Items: Notify button in Zendesk - Azure DevOps app allows the support agent to notify all or particular Azure DevOps work items. The linked ticket information will be displayed in the comment in the Azure DevOps Work Item. The support agent can also send the files from Zendesk to Azure Devops while notifying. -Work Item History: In the Zendesk - Azure DevOps app Work Item history modal shows the details of work item history including the comments and few other details history of the linked work item. -Configure App: In the Zendesk-Azure DevOps configure app modal will allow you to map certain fields from Zendesk to Azure DevOps and Azure DevOps to Zendesk. Search Work Item The Search button allows the Zendesk agents to search existing work items. . They can link existing work items to any Zendesk tickets. They can also send the notifications to work items without linking to the current ticket. They can search the work items based on a couple of parameters directly from Azure DevOps. Syncing of Comments and Status: In the Zendesk-Azure DevOps Integration app Syncing lets you enable the syncing of comments,status,attachments from Azure DevOps to Zendesk and syncing of comments from Zendesk to Azure DevOps instantly. The Zendesk - Azure DevOps Integration app is limited to One Project and upto 20 work items per month in free version. Privacy Policy: Your data privacy is important to us. Please review our Privacy Policy at https://devopsintegration.io/privacy. For more information, please visit our website at https://devopsintegration.io/azure-devops-integration
Interactive Messaging Templates
Unlock the power of interactive messages Interactive message structures like quick replies, carousels, and other visual message types have increasingly become an expectation when crafting engaging and effortless interactions with bots. Until now however, once the user is connected to a support agent these powerful message components have no longer been available, replaced instead by plain-text conversation. This app enables the creation and management of 'Messaging Templates' that unlock the ability for agents to harness the power of these interactive and engaging media types in human-to-human messaging conversations Note: This app will require you to have an active Sunshine Conversations license (included in Suite Professional plans and above). If you would like to learn more about purchasing a Sunshine Conversations license, then please speak to your Zendesk representative who will be happy to help. A template says a thousand words Flexible template options include: Built-in messaging types Carousel - display up to 10 items, each consisting of an image, content (title and description) and a button link - displayed in a horizontally scrollable element. Image - display an image or gif above a message and up to 10 clickable button links. Replies - a message with up to 10 clickable reply buttons that enable the end-user to quickly communicate back to the agent from a set of pre-defined answers. Link List - a message and up to 10 clickable button links. File - clickable attachment Apple Messages for Business types (must be activated for you account) Quick Replies - a message with up to 10 clickable quick-reply buttons that enable the end-user to quickly communicate back to the agent from a set of pre-defined answers. Similar to the built-in Replies message type but for Apple Messages for Business. Rich Links - send Apple App Clips, or a message with an inline image or video. List Pickers - lists of selectable items for the user to chose from. Time Pickers - list of selectable time slots for a user to choose from. Form Messages - multipage interactive flows to collect information from the user Authentication Requests - built-in authentication flow. Custom iMessage Apps - powerful custom iMessage app Supercharge your CX Increase sales conversions by using templates as a visual sales tool - easily highlight a item using an interactive image template, or display a range of promoted items in a carousel - the options are endless! Elevate your customer experience through interactive and visually pleasing media types that keep your customers engaged Save end-users and agents time. Like Zendesk's built-in Macros feature, Interactive Messaging Templates streamline communication but add the ability to conduct complex data capture and structured user response. Feature rich - but you get the message! For administrators Create and manage 'Messaging Templates' via the Admin Panel. Restrict template usage by ticket group Define tags to be added to the ticket when a template is used - perfect for reporting! Generate template shortcodes to simplify using templates in bot workflows - simply send the shortcode as a text message and Sunshine Conversations will automatically replace it with your template For agents View available templates directly on the ticket, with filtering capability built-in to help find the perfect template quickly. Preview a template to ensure you know exactly what the end-user will see - no surprises! Apply a template to the conversation at the press of a button. Create templates to send on-the-fly - either from scratch or based on an existing template - to perfectly personalise your message Who can use this app? Zendesk Suite Professional plan or higher (requires access to Sunshine Conversations and Sunshine Custom Objects) Messaging is enabled for the account To make use of Apple Message for Business it must be enabled for the account, but is not required to use this app. Want to know more? Zenplates is a leading Zendesk partner specializing in apps for Zendesk Support and ready-to-use themes for Zendesk Guide. As Zendesk experts, we also offer a range of other services including optimization, data migration and general consulting for the Zendesk Suite. For more information, please contact us via our website - we'd love to hear your feedback or suggestions!
