Side-by-side comparison · 24 data points
Live chat provides a fast and responsive way to connect with customers in real time
| Zendesk Chat | WhatsApp by Conciex.Messaging | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
Simplify WhatsApp & SMS messaging through Zendesk | Boost CX & EX strategies.
| Metric | Zendesk Chat | WhatsApp by Conciex.Messaging |
|---|---|---|
| Rating | 3.0 ★ | ★ 5.0 ★ |
| Total reviews | 6 | ★ 7 |
| Free plan | Yes | Yes |
| Pricing | Free | Free to install |
Based on the data on this page, WhatsApp by Conciex.Messaging is the stronger choice for most Zendesk Marketplace support teams — 5.0★ vs Zendesk Chat's 3.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Zendesk Chat at Free, WhatsApp by Conciex.Messaging at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage support teams who need fast install and low risk should default to WhatsApp by Conciex.Messaging; mid-market and enterprise support teams with specific feature requirements should evaluate both — Zendesk Chat's 6-review base may include the workflow context that matches your specific use case better than WhatsApp by Conciex.Messaging's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Zendesk Chat audit • WhatsApp by Conciex.Messaging audit
Both Zendesk Chat and WhatsApp by Conciex.Messaging offer paid plans only. Zendesk Chat starts at Free; WhatsApp by Conciex.Messaging starts at Free to install. Compare the per-tier features in the Pricing section above before committing.
WhatsApp by Conciex.Messaging has the higher average rating (5.0★ from 7 reviews) compared to Zendesk Chat (3.0★ from 6 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
WhatsApp by Conciex.Messaging holds the higher average rating (5.0★ vs 3.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace. WhatsApp by Conciex.Messaging has the deeper published review base (7 vs 6), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Zendesk Chat typically suits early-stage and growth-mode teams based on its published review base (6 reviews). WhatsApp by Conciex.Messaging typically suits early-stage and growth-mode teams based on its published review base (7 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Zendesk Chat and WhatsApp by Conciex.Messaging both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Zendesk Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
