Zendesk Chat is the #31 ranked messaging app on Zendesk, with a 3.0 average rating from 6 reviews, with a free plan available, as of Sep 12, 2026.
Zendesk Chat is a Zendesk Marketplace app by Zendesk. With a rating of 3.0★ from 6 reviews, it currently ranks #31 in the Messaging category.
AppRanks data: Zendesk Chat ranks #31 in Messaging on Zendesk Marketplace, placing it in the top 17% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Zendesk Chat is a mixed-rating Zendesk app with a limited review volume. It is listed in the Messaging category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 6 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Zendesk — established developer track record
Cons
- −Average rating below 4.0 (3.0★) — read recent low-star reviews before committing
- −Limited review base (6) — ratings can shift significantly with new feedback
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About Zendesk Chat
How Zendesk Chat works
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Chat creates a personal connection with customers looking for support. It’s a fast and effective way to offer help without interrupting their browsing flow.
Increase sales by proactively engaging customers on your website
Help more customers in less time and boost satisfaction
Anticipate customer needs and offer help when they need it most.
Reach out in real-time with proactive engagement
Customers are 3 times more likely to make a purchase when you initiate a chat with them. Proactively engage your customers with automated triggers, reduce cart abandonment, and increase conversions.
Powerful metrics at your fingertips
Analytics shed light on customer satisfaction and agent performance. With better numbers and quality reports, organizations can measure success, identify issues, and stay on track.
Chat scales as your team grows
Delivering quality support while growing your business can be hard. Our sophisticated workflow management features, such as departments, operating hours, and chat routing, makes things easier.
Customize the web and mobile chat widget
Add the chat widget to your website or Help Center and start talking to customers in minutes. With a customizable and mobile responsive design, Zendesk Chat fits seamlessly into your web and mobile experience.
Zendesk Chat is cross-platform
Manage all your conversations from one place, even when your customers are in many different places. The web dashboard lets you serve customers wherever they are - on laptops, on mobile, or even in your app.
Screenshots
Category rankings
As of Sep 12, 2026- Messaging#31of 193Top 17%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Zendesk Chat doesn't have curated competitor matchups yet. Other tracked messaging apps on Zendesk:
Where Zendesk Chat stands in the Messaging category
Zendesk Chat ranks #31 of 193 apps in the Messaging category, placing it in the top 17% of the listing.
Frequently asked questions
What is Zendesk Chat?
Zendesk Chat is an app for Zendesk. It currently holds a 3.0-star rating from 6 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Messaging category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Zendesk.
Who uses Zendesk Chat?
Zendesk Chat is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Messaging category on Zendesk.
Where does Zendesk Chat rank on Zendesk?
Zendesk Chat currently sits at position #31 in the Messaging category on Zendesk. That places it in the top 16% of 193 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.