Trustpilot Reviews vs WhatsApp Connector by Respira

Trustpilot is an open-to-all customer reviews platform where consumers are heard by businesses, and where businesses can earn consumer trust. With this integration, manage Trustpilot reviews from Zendesk without changing your existing customer service workflow. Each new Trustpilot service or product review automatically creates a Zendesk ticket. Reply directly from Zendesk and automate tasks with triggers and macros. Carry the conversation across channels When all your channels, including customer reviews, are connected, customer conversations are seamless, agents are more productive, and customers are happier. Increase brand loyalty Respond to all reviews quickly and personally, solve problems, and give your customers an experience that keeps them coming back. 79% of consumers say that when a company responds to negative reviews and comments, it increases their trust in the brand (Trustpilot Consumer Survey, 2019). Deliver a better customer experience Learn from your customers to find out what works, what doesn't, and how you can improve your products and services. This integration is free to use for Trustpilot customers on the Standard Plan. If you’re not yet a Trustpilot customer, explore our plans here to get started. Data & Privacy This integration accesses and stores the following data from your Zendesk account: your Zendesk subdomain, OAuth access and refresh tokens, and review and ticket data. This data is used solely for the purpose of creating Zendesk tickets from Trustpilot reviews and enabling replies to those reviews directly from Zendesk. Data is processed and stored by Trustpilot in accordance with Trustpilot's Privacy Policy.

You need a Zendesk Suite Professional or Enterprise license for this app to work. If you would like to learn more about upgrading to Zendesk Suite Professional or Enterprise, please speak to your Zendesk representative who will be happy to help. This enterprise class app: Sends immediate and scheduled WhatsApp Proactive messages from the ticket sidebar and the top navbar in the Zendesk Agent workspace. Notifies you instantly if your message does not reach the recipient. Supports multiple phone lines and users. Sends bulk WhatsApp messages using Excel and .csv files. Solves the Facebook 24h response limit issue. Integrates seamlessly with Zendesk Support. See how it works: Ticket sidebar app Bulk messages from file Add WhatsApp Proactive Messaging into your workflows Start WhatsApp conversations, track them, and act automatically on customer´s responses. Avoid the 24h response limit from Facebook. Send messages with videos, documents, images, action buttons, etc. Add Proactive WhatsApp messages to new or existing conversations and to different recipients. Send messages programmatically using our API. Enable macros, triggers and automations to send WhatsApp messages. Send Bulk WhatsApp messages from excel or csv files. Schedule deliveries and manage WhatsApp templates without accessing the WhatsApp administrator. All with zero coding. Track your conversations and add automatic flows Monitor messaging activity using Zendesk Support Views and Zendesk Explore Reports. Get notified instantly if a message cannot be delivered. Get tickets updated with internal notes and tags about delivery results. Update the ticket automatically when your customer responds in a certain way. Extensive documentation Visit our help center and our website for more information on installation, use cases, error management, and more. Data management At Respira, we only store the minimum data required for message delivery: phone numbers and template texts with parameters. Data lives in a dedicated server in Spain (EU) for 90 days. You can opt for an independent database or have our software running on your own infrastructure. More information in our website. Data disclosure Data Collection and Usage This app processes limited customer data to send WhatsApp messages on behalf of Zendesk agents: Customer phone number Customer name (if available in the Zendesk ticket) Customer email (if entered in excel and csv files) Message parameters entered by the Zendesk agent Ticket identifier and related metadata Purpose of Data Processing Sending WhatsApp messages to customers from within Zendesk Associating sent messages with the relevant Zendesk ticket Third-Party Data Sharing The application uses the Conversations API from Zendesk. This app does not use Meta´s WhatsApp Cloud API or any other third-party service. Zendesk processes the data according to its own privacy policies. Data Storage Personal data is stored in a dedicated server in Spain (EU) for 90 days. Data Security All communications are transmitted over secure HTTPS connections. User Control Agents control when messages are sent. No automated messages are sent without agent action unless configured by the administrator. Developed by Respira Internet.