WooCommerce by Zenplates vs Hide Ticket Fields

This beautifully simple app gives you a comprehensive view of each customer and their order history, making it easy to provide personalized support and a better customer experience. You'll save time and money by having contextual information presented to you within Zendesk, without the need to juggle multiple platforms or perform manual searches. Important actions can also be taken with a single click, empowering both you and your agents. There are no potentially risky plugins to install in your WordPress account and the app supports all native WooCommerce functionality and product types. Simply start a free 7 day trial to seamlessly integrate Zendesk Support with your WooCommerce store. Contextual information when it's needed The app will display the customer associated with the ticket by default, but you can search for and view other customers at any time. The Orders table allows you to view all orders associated with the customer (or guest) and even search for other orders within your WooCommerce store. On the Orders page you can: View all orders associated with the ticket requester Search for other customers and orders within WooCommerce Filter orders by ID or a search term Sort orders by ID or their created date On the Order page you can immediately access: The order number, created date and status All product line items in the order, including unit prices, quantities, subtotals and taxes Product line item SKU and variation details Product line item discounts and refunds All fee line items, including subtotals and applicable taxes All shipping line items, including subtotals, taxes and the items contained in the shipment All refund lines associated with the order Discounts and coupons that have been applied to the order The note left by the customer when placing the order, if present Custom meta data from the order (configurable through app settings) Order payment history, discounts, payments from the customer and any refunds Whether the customer was a guest when then placed the order Customer details including name, email address and billing/shipping information Customer metrics including age of the account, lifetime value and average order value All notes associated with the order Enterprise-grade features without the price tag Because common actions can be performed within Zendesk without the need to switch tabs, you'll be able to spend less time working on tickets and more time building better relationships with your customers. This powerful app allows you to: Create new customers Edit the details of an existing customer Search for and view the details of another customer Change the status of an order Update the billing and shipping details of an order Refund an order (in part or in full) Apply coupons to an order Add customer or private notes to an order Link customers and orders to tickets in Zendesk Click through to customers, orders and products within WooCommerce Copy order details to the ticket comment field or clipboard With much more on the way! One more thing Did you know that we can also improve your customers' ability to self-serve? If you'd like to reduce ticket volumes and increase overall after-sales customer satisfaction, check out our range of easily configurable Zendesk Guide themes. If you have questions or thoughts about how to improve this app, please contact us as we value your feedback. We can also build a custom Zendesk Support, Chat or Sell app that supports any of the official WooCommerce extensions. Data handling & privacy This app connects your Zendesk account to WooCommerce so you can view and manage customer and order payment information directly in tickets and contacts. It runs entirely on Zendesk’s App Framework and communicates directly with WooCommerce’s API. No data passes through any other servers and there are not plugins to install. All data is encrypted in transit using HTTPS. Your WooCommerce API credentials are stored securely in Zendesk and is never sent to third parties. Data stays only in your Zendesk and WooCommerce accounts. For more information, see the Zenplates Terms and Conditions.

Hide ticket fields you don't want agents to see This simple and straight forward app hides ticket fields you select in the agent interface for all agents. Need more functionality? Should you have the need for more advanced and granular control and need to hide fields based on the role(s) or group the agent is a member of and/or based on the value of another ticket field, please try out the powerful Field Rules app. Bundle pricing When you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. Check out our pricing calculator and see the how much value you can unlock with the Suite. We take data privacy very seriously, please see our privacy policy. About us Our Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as ITSM change management, Employee Service, and project management. Some of our most popular apps are: Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!) Calendar - link calendar events with Zendesk tickets to make your planning process simpler Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like. Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.