Shopify for Zendesk vs WooCommerce by Zenplates

This beautifully simple app gives you a comprehensive view of each customer and their order history, making it easy to provide personalized support and a better customer experience. You'll save time and money by having contextual information presented to you within Zendesk, without the need to juggle multiple platforms or perform manual searches. Important actions can also be taken with a single click, empowering both you and your agents. There are no potentially risky plugins to install in your WordPress account and the app supports all native WooCommerce functionality and product types. Simply start a free 7 day trial to seamlessly integrate Zendesk Support with your WooCommerce store. Contextual information when it's needed The app will display the customer associated with the ticket by default, but you can search for and view other customers at any time. The Orders table allows you to view all orders associated with the customer (or guest) and even search for other orders within your WooCommerce store. On the Orders page you can: View all orders associated with the ticket requester Search for other customers and orders within WooCommerce Filter orders by ID or a search term Sort orders by ID or their created date On the Order page you can immediately access: The order number, created date and status All product line items in the order, including unit prices, quantities, subtotals and taxes Product line item SKU and variation details Product line item discounts and refunds All fee line items, including subtotals and applicable taxes All shipping line items, including subtotals, taxes and the items contained in the shipment All refund lines associated with the order Discounts and coupons that have been applied to the order The note left by the customer when placing the order, if present Custom meta data from the order (configurable through app settings) Order payment history, discounts, payments from the customer and any refunds Whether the customer was a guest when then placed the order Customer details including name, email address and billing/shipping information Customer metrics including age of the account, lifetime value and average order value All notes associated with the order Enterprise-grade features without the price tag Because common actions can be performed within Zendesk without the need to switch tabs, you'll be able to spend less time working on tickets and more time building better relationships with your customers. This powerful app allows you to: Create new customers Edit the details of an existing customer Search for and view the details of another customer Change the status of an order Update the billing and shipping details of an order Refund an order (in part or in full) Apply coupons to an order Add customer or private notes to an order Link customers and orders to tickets in Zendesk Click through to customers, orders and products within WooCommerce Copy order details to the ticket comment field or clipboard With much more on the way! One more thing Did you know that we can also improve your customers' ability to self-serve? If you'd like to reduce ticket volumes and increase overall after-sales customer satisfaction, check out our range of easily configurable Zendesk Guide themes. If you have questions or thoughts about how to improve this app, please contact us as we value your feedback. We can also build a custom Zendesk Support, Chat or Sell app that supports any of the official WooCommerce extensions. Data handling & privacy This app connects your Zendesk account to WooCommerce so you can view and manage customer and order payment information directly in tickets and contacts. It runs entirely on Zendesk’s App Framework and communicates directly with WooCommerce’s API. No data passes through any other servers and there are not plugins to install. All data is encrypted in transit using HTTPS. Your WooCommerce API credentials are stored securely in Zendesk and is never sent to third parties. Data stays only in your Zendesk and WooCommerce accounts. For more information, see the Zenplates Terms and Conditions.

The official Zendesk integration for Shopify. The Shopify app for Zendesk Support and Chat unites all your business and customer data by displaying critical Shopify information to your agents while they serve customers—without leaving Zendesk. The application queries your Shopify store(s) to find the customer’s details and recent orders, giving your agents the right customer context at their fingertips, all within a unified workspace. Agents are also able to take action on these insights—processing refunds and cancellations, as well as instantly navigating to Shopify orders as needed. Empowering your agents to focus on the customer conversation, instead of spending their time toggling between systems. Improve customer satisfaction with better conversations Solve chats and tickets faster with access to relevant customer data from Shopify, such as billing, shipping, and order information—all without leaving Zendesk. Take action on your data and process common requests like refunds and cancellations, directly from the Support sidebar app. Easily navigate to additional data in Shopify by clicking the Order ID. Embed live chat to any Shopify-powered site to convert browsers into buyers, increase average order value, reduce cart abandonment, and improve customer satisfaction. By enabling this app, You agree to the Built by Zendesk Terms of Use. This integration works for both Shopify and Shopify Plus.