Side-by-side comparison · 24 data points
Start the outbound conversation with a Proactive Ticket, Message and Campaign
| Proactive Bulk Tickets | Time Tracking | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
| Metric | Proactive Bulk Tickets | Time Tracking |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.0 ★ |
| Total reviews | 16 | ★ 5.7k |
| Free plan | — | ★ Yes |
| Pricing | Multiple plans available | Free |
Based on the data on this page, Proactive Bulk Tickets is the stronger choice for most Zendesk Marketplace support teams — 5.0★ vs Time Tracking's 4.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
On pricing, Time Tracking offers a free tier (Free) while Proactive Bulk Tickets starts at Multiple plans available. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.
Time Tracking has the larger user base (5,678 reviews vs 16), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Proactive Bulk Tickets's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage support teams who need fast install and low risk should default to Proactive Bulk Tickets; mid-market and enterprise support teams with specific feature requirements should evaluate both — Time Tracking's 5,678-review base may include the workflow context that matches your specific use case better than Proactive Bulk Tickets's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Proactive Bulk Tickets audit • Time Tracking audit
| Keyword | Proactive Bulk Tickets | Time Tracking |
|---|---|---|
| trial included | #22 | Not ranked |
No tracked changes.
Time Tracking is the cheaper option — it offers a free plan (Free). Proactive Bulk Tickets starts at Multiple plans available. Both publish their pricing on the Zendesk Marketplace; AppRanks mirrors what's listed on each refresh cycle.
Proactive Bulk Tickets has the higher average rating (5.0★ from 16 reviews) compared to Time Tracking (4.0★ from 5,678 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Proactive Bulk Tickets holds the higher average rating (5.0★ vs 4.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace. Time Tracking has the deeper published review base (5,678 vs 16), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Proactive Bulk Tickets typically suits early-stage and growth-mode teams based on its published review base (16 reviews). Time Tracking typically suits established teams with steady usage based on its published review base (5,678 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Proactive Bulk Tickets and Time Tracking both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Proactive Bulk Tickets" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
