Proactive Bulk Tickets is the #21 ranked agent productivity app on Zendesk, with a 5.0 average rating from 16 reviews, priced multiple plans available, as of Sep 11, 2026.
Proactive Bulk Tickets is a Zendesk Marketplace app by Sparkly. With a rating of 5.0★ from 16 reviews, it currently ranks #21 in the Agent Productivity category.
AppRanks data: Proactive Bulk Tickets ranks #21 in Agent Productivity on Zendesk Marketplace, placing it in the top 6% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Proactive Bulk Tickets is a category-leading Zendesk app with a limited review volume. It is listed in the Agent Productivity category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 16 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Published by Sparkly — established developer track record
Cons
- −Limited review base (16) — ratings can shift significantly with new feedback
- −Paid-only pricing (Multiple plans available) — evaluation requires committing payment details
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About Proactive Bulk Tickets
How Proactive Bulk Tickets works
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Are you the kind of manager that likes to take responsibility? Then this app is definitely for you!
★ Core Features
Proactive Messages lets you create tickets in bulk in Zendesk Support, works for all channels that allow outbound conversation starts.
Audiences is the feature to let you group people in Zendesk Support.
Zendesk’s Rich-text Editor is used to write messages to your customers. No need to learn a new way to compose a message.
★ Usecases
E-commerce — delayed orders, product faults and received returns
IT Support & Services — server maintenance, EAPs and service disruptions
Subscription Businesses — retention messages, churn recovery, proactive updates
Delivery — delays, changes and delivery updates
Finance — recurring information preparations and payment issues
★ Audiences, find the people you need to reach
Search Users gives you the opportunity to use Zendesk’s Search engine to find all the users you need. All search properties are supported.
Search Organizations lets you find organizations that have certain properties. Whether it’s a server or a product they are using. Find the organizations, and the connected users.
Upload Users puts all control in your hand. Receive a CSV file from another team, and map the columns to user properties in your Zendesk on-the-spot. Also allows you to create Campaign Placeholders.
Select Segment is a way to use pre-saved audiences of any the options available to find the users you want to reach.
Learn more about Audiences →
★ Write
Zendesk’s Rich-text Editor
No need to learn a new editor. Use the ones you're already familiar with. We even added a couple of extras like searchable placeholders, all your ticket field placeholders and dynamic content placeholders.
Apply Macro
Add pre-written text, add custom values to your fields, set forms, set statuses, do everything you can do with Macros. Also integrates with other apps like Macro Assistant →
Use native ticket forms and fields Choose the ticket properties for the Proactive Message. Also works with native conditionality in forms. Additionally Campaign Placeholders also work in custom fields.
Multi language (Enterprise only) Inform people in their own language. Works with all audience types. Same language, then there's the feature Copy From other language.
★ Other
Templates (Enterprise only - Zendesk Sunshine Required) Repetitive Processes? Use Templates, and pre-configure an entire Proactive Message. Works with all Audiences, and even pre-configure columns for import.
Review Related Tickets (Enterprise only) Improve speed and decrease workload. Find less than solved tickets from people you've informed with a Proactive Message. Review these tickets, and assess to solve them in bulk.
Built by Sparkly. 7 day free trial included. Free for sandbox accounts.
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Screenshots
Category rankings
As of Sep 11, 2026- Agent Productivity#21of 404Top 6%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Proactive Bulk Tickets ranks for 1 keywords across Zendesk Marketplace. Here are the top 1:
- Rank #22
Competitors & alternatives
Proactive Bulk Tickets doesn't have curated competitor matchups yet. Other tracked agent productivity apps on Zendesk:
Where Proactive Bulk Tickets stands in the Agent Productivity category
Proactive Bulk Tickets ranks #21 of 404 apps in the Agent Productivity category, placing it in the top 6% of the listing.
Frequently asked questions
What is Proactive Bulk Tickets?
Proactive Bulk Tickets is an app for Zendesk. It currently holds a 5.0-star rating from 16 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Sparkly.
Who uses Proactive Bulk Tickets?
Proactive Bulk Tickets is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Agent Productivity category on Zendesk.
Where does Proactive Bulk Tickets rank on Zendesk?
Proactive Bulk Tickets currently sits at position #21 in the Agent Productivity category on Zendesk. That places it in the top 5% of 404 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.