Side-by-side comparison · 24 data points
Link Amazon, eBay, Etsy, Shopify, Walmart, Back Market, Newegg & WooCommerce with Zendesk
| Ticket PDF Download | ChannelReply | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
This application allows the user to download tickets as PDF.
| Metric | Ticket PDF Download | ChannelReply |
|---|---|---|
| Rating | 4.0 ★ | 4.0 ★ |
| Total reviews | 6 | ★ 167 |
| Free plan | — | ★ Yes |
| Pricing | Multiple plans available | Free to install |
Ticket PDF Download and ChannelReply are evenly matched on rating (4.0★ vs 4.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
On pricing, ChannelReply offers a free tier (Free to install) while Ticket PDF Download starts at Multiple plans available. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.
ChannelReply has the larger user base (167 reviews vs 6), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Ticket PDF Download's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most support teams the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Ticket PDF Download audit • ChannelReply audit
No tracked changes.
ChannelReply is the cheaper option — it offers a free plan (Free to install). Ticket PDF Download starts at Multiple plans available. Both publish their pricing on the Zendesk Marketplace; AppRanks mirrors what's listed on each refresh cycle.
Ticket PDF Download (4.0★, 6 reviews) and ChannelReply (4.0★, 167 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
AppRanks cannot separate these two on rating — both sit at 4.0★. ChannelReply does carry the larger published review base (167 vs 6). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace. ChannelReply has the deeper published review base (167 vs 6), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Ticket PDF Download typically suits early-stage and growth-mode teams based on its published review base (6 reviews). ChannelReply typically suits early-stage and growth-mode teams based on its published review base (167 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Ticket PDF Download and ChannelReply both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Ticket PDF Download" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
