MS Teams Meeting by vs SnapCall Visual AI — Zendesk

MS Teams Meeting by Solbeg vs SnapCall Visual AI

Side-by-side comparison · 24 data points

MS Teams Meeting by Solbeg

4.0·8reviews

Connect with your partners by Schedule MS Teams meeting in one click.

zendeskMultiple plans available

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1. Listing metadata

Field-level data

	MS Teams Meeting by Solbeg	SnapCall Visual AI
Tagline	“Connect with your partners by Schedule MS Teams meeting in one click. ”70 chars	“Capture videos, images, PDFs and turn them into actionable evidence”67 chars
Description	3065 / 5000 chars61% used	3404 / 5000 chars68% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	Solbeg	SnapCall
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between MS Teams Meeting by Solbeg and SnapCall Visual AI
Metric	MS Teams Meeting by Solbeg	SnapCall Visual AI
Rating	4.0 ★	★ 5.0 ★
Total reviews	8	★ 43
Free plan	—	★ Yes
Pricing	Multiple plans available	Free to install

3. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	MS Teams Meeting by Solbeg	SnapCall Visual AI
voice notes without	Not ranked	#6
voice notes	Not ranked	#9
notes without leaving	Not ranked	#23

5. App details

Long-form description · keyword frequency

MS Teams Meeting by Solbeg

If you use Zendesk and have MS Teams account, with the help of our app you can create the Teams meeting link in your ticket easily and share it with the requester, or even schedule the Teams meeting, add it to your O365 calendar and put the meeting link inside your ticket automatically. Thus, you can plan your support calls with a ticket requester and help them to accelerate the resolution of desired questions. Main features for free: - Generate MS Teams meeting link in one click; - Join Teams meeting from Zendesk directly; - Simplify communication with a requester; - Decrease your ticket resolution time; - Improve your productivity; - One-click and Teams meeting organized. - Additional tag for identification using the extension. Additional features with paid plans: - Schedule MS Teams meetings in one click; - Add meetings to your O365 calendar without leaving Zendesk ticket; - Decide on meeting attendees and send them invitations After installing Schedule MS Teams meeting extension open your Zendesk ticket. In the right-side APP bar, you need to select the installed extension, open it, and authorize in your MS Teams account by clicking on Login to MS Teams account. After clocking Login to MS Teams account, you will be redirected to the MS Teams login page and after successful authorization returned to the page with the app. If you have already logged into O365 account in your browser, the authorization will be processed automatically. NOTE: Depending on your security configuration, at the time of your first installation of the extension the system may ask you to request from MS office administrators access to online meetings. With free subscription plans, after successful authorization, you will see the button Create MS Teams Meeting on the APP panel. Click this button to generate a unique link for Teams Meeting with your ticket requester. Please, specify a convenient time for the Team Meeting with your partner in the reply message for ticket. After the time on both sides is agreed, the meeting participants can join Teams meeting following the created link. Use all available functionality of MS Teams app to discuss the open questions. With both paid subscription plans, you will have additional tab in the right-side APP panel with functionality for scheduling MS Teams meeting. On this tab, you need to put details of a meeting. - Subject – give a title to a meeting to pay attention of attendees to its topic; - Attendees – the field includes automatically added Requester, Assignee, and Followers in the loading page moment. You can edit the list of participants who will be invited to join a meeting. NOTE: If you want to add participants for the meeting from the list of Followers, you added after the app is loaded, please click the reload button. Simultaneously with creating MS Teams meeting the extension addes the tag for the ticket: “msteamsmeetinglink” - for unpaid version and “msteams_meeting” for paid plans. Use all available functionality of MS Teams app to discuss your questions.

Top keywords

meeting20×3.98%
teams19×3.78%
ms14×2.79%
ms teams13×2.59%
teams meeting11×2.19%
ticket9×1.79%
account5×1.00%
extension5×1.00%
link5×1.00%
ms teams meeting5×1.00%
requester5×1.00%
click4×0.80%

SnapCall Visual AI

SnapCall in few words: Visual AI platform for resolution & Trust SnapCall is embedded seamlessly across all Zendesk channels — ticket, forms, chat, messaging, SMS, voice call, chatbot, and voicebot. And from QR, scheduling interface. SnapCall is triggered through automation or agents, enabling customers to record visual evidence (images, videos, PDFs…) on their own — or capture it alongside an agent via a live video call for real-time assistance. SnapCall analyzes all visual content instantly — whether newly captured by SnapCall interface or already attached to the ticket — turning it into clear, actionable insights. SnapCall displays all media in a powerful in-ticket viewer, with insights automatically added to notes and custom fields. SnapCall is SOC 2 compliant, privacy-first, and ensures no media is stored inside Zendesk. Proven KPI: 46% reduction in resolution time +16% increase in First-Contact Resolution (FCR) Significant improvement in CSAT scores Key Features Make your existing customer’ attachments more powerful with AI (extract data) Your tickets already contain valuable visual evidence — mainly PDFs and images. SnapCall makes these attachments truly powerful by displaying them clearly in the ticket, extracting key information, and analyzing everything instantly with AI according to company use cases. Let customers capture by their own new visual evidence through an AI guided experience Because visuals dramatically improve efficiency, avoiding endless back-and-forth, SnapCall gives customers an easy, guided way to capture new media, including videos, screen record (the preferred channel for end customers), images, and documents. They follow a simple, intuitive customisable flow directly — ensuring you receive accurate and high-quality visual evidence without back-and-forth inside Zendesk This led to drive journey to more automated resolution Let customers escalate to an agent to capture visuals for complex situations When a case is more complex, sensitive, or high-value, SnapCall lets customers escalate seamlessly to a live video call with an agent. Together, they can capture the exact visual evidence needed, ensuring clarity, confidence, and faster resolution. Snapcall Medias viewer inside Zendesk SnapCall centralizes all medias, adds AI insights, and fills custom fields and ticket notes automatically so agents or bot can resolve cases faster. SnapCall integrations SnapCall delivers a best-of-breed experience by embedding leading solutions directly into our interface and Zendesk — creating one seamless workflow for agents and customers. Scheduling with Cal.com — fully embedded Real-time agent availability One-click booking from the ticket Automatic sync and updates in Zendesk KYC & Identity Verification — built in Instant ID verification requests Secure capture of video evidence or documents Full validation without leaving Zendesk Reduced ticket time and lower fraud risk Our best use cases Fraud prevention,Delivery issue qualification, Product/ Goods issue qualification, Software issue qualification, Document, attachment analysis, KYC, IT/ITSM - main offices, Facility management - IT/ITSM - Stores/ location/Franchise, Tech on site Visit snapcall.io to get started! Need help? Check out our support documentation or book a demo with our team. Learn more about our privacy and security practices here

Frequently asked

Common questions about this comparison

Is MS Teams Meeting by Solbeg or SnapCall Visual AI cheaper?

SnapCall Visual AI is the cheaper option — it offers a free plan (Free to install). MS Teams Meeting by Solbeg starts at Multiple plans available. Both publish their pricing on the Zendesk Marketplace; AppRanks mirrors what's listed on each refresh cycle.

Which has better reviews, MS Teams Meeting by Solbeg or SnapCall Visual AI?

SnapCall Visual AI has the higher average rating (5.0★ from 43 reviews) compared to MS Teams Meeting by Solbeg (4.0★ from 8 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose MS Teams Meeting by Solbeg or SnapCall Visual AI?

SnapCall Visual AI holds the higher average rating (5.0★ vs 4.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, MS Teams Meeting by Solbeg or SnapCall Visual AI?

Both apps are one-click installs from the Zendesk Marketplace. SnapCall Visual AI has the deeper published review base (43 vs 8), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

MS Teams Meeting by Solbeg typically suits early-stage and growth-mode teams based on its published review base (8 reviews). SnapCall Visual AI typically suits early-stage and growth-mode teams based on its published review base (43 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between MS Teams Meeting by Solbeg and SnapCall Visual AI?

Migration support varies by app and category. MS Teams Meeting by Solbeg and SnapCall Visual AI both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from MS Teams Meeting by Solbeg" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

MS Teams Meeting by Solbeg vs SnapCall Visual AI

MS Teams Meeting by Solbeg

1. Listing metadata

2. Categories & rankings

SnapCall Visual AI

At a glance

AppRanks verdict

3. Search rankings

4. Activity in the last 90 days

MS Teams Meeting by Solbeg · 1 changes

SnapCall Visual AI · 1 changes

5. App details

Frequently asked

Is MS Teams Meeting by Solbeg or SnapCall Visual AI cheaper?

Which has better reviews, MS Teams Meeting by Solbeg or SnapCall Visual AI?

Should I choose MS Teams Meeting by Solbeg or SnapCall Visual AI?

Which is faster to set up, MS Teams Meeting by Solbeg or SnapCall Visual AI?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between MS Teams Meeting by Solbeg and SnapCall Visual AI?

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