Side-by-side comparison · 24 data points
Connect with your partners by Schedule MS Teams meeting in one click.
| MS Teams Meeting by Solbeg | GoToAssist Remote Support | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
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| Developer | ||
| Listed | — | — |
| Last updated | — | — |
GoToAssist Remote Support screen-sharing support directly from a Zendesk ticket
| Metric | MS Teams Meeting by Solbeg | GoToAssist Remote Support |
|---|---|---|
| Rating | 4.0 ★ | 4.0 ★ |
| Total reviews | 8 | ★ 224 |
| Free plan | — | ★ Yes |
| Pricing | Multiple plans available | Free to install |
MS Teams Meeting by Solbeg and GoToAssist Remote Support are evenly matched on rating (4.0★ vs 4.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
On pricing, GoToAssist Remote Support offers a free tier (Free to install) while MS Teams Meeting by Solbeg starts at Multiple plans available. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.
GoToAssist Remote Support has the larger user base (224 reviews vs 8), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. MS Teams Meeting by Solbeg's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most support teams the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: MS Teams Meeting by Solbeg audit • GoToAssist Remote Support audit
No tracked changes.
GoToAssist Remote Support is the cheaper option — it offers a free plan (Free to install). MS Teams Meeting by Solbeg starts at Multiple plans available. Both publish their pricing on the Zendesk Marketplace; AppRanks mirrors what's listed on each refresh cycle.
MS Teams Meeting by Solbeg (4.0★, 8 reviews) and GoToAssist Remote Support (4.0★, 224 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
AppRanks cannot separate these two on rating — both sit at 4.0★. GoToAssist Remote Support does carry the larger published review base (224 vs 8). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace. GoToAssist Remote Support has the deeper published review base (224 vs 8), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
MS Teams Meeting by Solbeg typically suits early-stage and growth-mode teams based on its published review base (8 reviews). GoToAssist Remote Support typically suits early-stage and growth-mode teams based on its published review base (224 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. MS Teams Meeting by Solbeg and GoToAssist Remote Support both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from MS Teams Meeting by Solbeg" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
