Viibe for Support vs Birdie Screen — Zendesk

Viibe for Support vs Birdie Screen Recording

Name: Viibe for Support
Availability: OnlineOnly
Rating: 5 (18 reviews)

Side-by-side comparison · 24 data points

Viibe for Support

5.0·18reviews

ViiBE is a video-assistance and ticketing webapp designed for help desk support

zendeskFree to install

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1. Listing metadata

Field-level data

	Viibe for Support	Birdie Screen Recording
Tagline	“ViiBE is a video-assistance and ticketing webapp designed for help desk support”79 chars	“See issues clearly - resolve tickets faster with screen recordings”66 chars
Description	2243 / 5000 chars45% used	2721 / 5000 chars54% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	ViiBE Communication	Birdie Team
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between Viibe for Support and Birdie Screen Recording
Metric	Viibe for Support	Birdie Screen Recording
Rating	5.0 ★	5.0 ★
Total reviews	★ 18	8
Free plan	Yes	Yes
Pricing	Free to install	Free to install

Keyword	Viibe for Support	Birdie Screen Recording
birdie screen recording	Not ranked	#2

5. App details

Long-form description · keyword frequency

Viibe for Support

ViiBE is a video assistance technology dedicated to help desk support in call centers. ViiBE for Zendesk promises the best remote diagnosis thanks to live video stream combined with AR and collaborative tools. ViiBE helps you optimise your customer experience and reduce on-site travels. Customer pain points prior to integrating ViiBE into Zendesk: Voice communications are limited when detailing with technical incidents Customers in need of assistance have difficulties making their issues understood Subsequent incomplete diagnosis of the problem Needing several calls to establish an accurate diagnosis (low FCR) Long lasting customer device and machine downtime Expensive travels for technicians to help customers Too long of time to resolve incidents, leading to unsatisfied customers (low NPS) With ViiBE, you can optimise FCR up to 25%, NPS over 30%, and reduce Tech dispatch by 20%. What is our service? We provide a dedicated subdomain of ViiBE to our clients. This allows them to use our video communication interface and access their dedicated back-office. Once the ViiBE app is enabled through your Zendesk platform, simply open a ticket and a ViiBE call button will be embedded so you can immediately start making ViiBE calls. In the communication interface, a help desk agent can send a link to the customer in need of assistance to start the call. In one click and without download, this person will have access to a ViiBE video communication with the expert. They can then use various collaborative tools to diagnose and solve the problem. ViiBE call features: Superimposing one’s pointer over the video feed Taking high-quality pictures and drawing on them Sending and saving files Sending messages in the chat box Sharing one’s screen Choosing to analyse the scene via the front or the back camera When the communication ends, both the call center agent and customer are asked to give their opinions about the quality of the call. This exit ticket helps track KPIs such as NPS, FCR, and customer satisfaction. Each call creates a new ticket which is accessible in the back-office. The statistics for the tickets are available on a dashboard which is accessible for call center management.

Top keywords

viibe11×3.09%
call8×2.25%
customer6×1.69%
video5×1.40%
communication4×1.12%
assistance3×0.84%
customers3×0.84%
dedicated3×0.84%
diagnosis3×0.84%
fcr3×0.84%
nps3×0.84%
ticket3×0.84%

Birdie Screen Recording

Birdie is trusted by 2,500+ leading support teams. Help customers show their issues instead of explaining them - and empower your team to resolve complex tickets 7x faster. Here is how: SCREEN RECORDING Request Screen Recordings from Customers Skip the back-and-forth. Enable customers to record their screens to show issues instead of explaining them via text or live calls. Capture Console Logs and Network Requests Automatically collect console logs, network activity, device details, and session metadata to equip your developers and Level 2 agents with the insights they need for faster troubleshooting. Integrate Birdie into every Zendesk Workflow From ticket forms to auto-replies, agent signatures, macros, and AI agents - Birdie integrates seamlessly into every Zendesk workflow. Send Screen Recordings to Customers Deliver crystal-clear guidance by sharing screen recordings with your customers. Birdie SDK Embed Birdie recorder seamlessly into your product through any button, link, or element, and receive recordings directly in Zendesk. WHY TEAMS LOVE BIRDIE No Downloads Required: Customers record instantly - no installs, no hassle. Custom Branding: Ensure a polished, branded experience. Hide Sensitive Data: Automatically blur sensitive information for compliance and trust. Enterprise-Grade Security: Includes SAML SSO, on-premise options, and customizable data retention policies. Proven Results: +60% faster resolutions, -35% escalations, and +20% Customer Effort Score. PRIVACY & DATA HANDLING Birdie is designed with security and privacy in mind. Data Collected Birdie collects ticket identifiers, customer name and email, and agent name and email, as well as screen recordings, console logs, network requests, and technical metadata (such as browser, device, and session information). Purpose of Processing This data is used solely to associate recordings with the correct Zendesk ticket and participants, and to help support and engineering teams diagnose and resolve issues faster. Access & Security Data is only accessible to authorized users within your organization. Birdie implements industry-standard security measures including encryption in transit and at rest. Data Control You retain full control over your data, including the ability to manage retention policies and delete recordings when needed. For more information, please review our Privacy Policy: https://www.birdie.so/legal#PrivacyPolicy Birdie makes ticket resolution easier, faster, and more efficient for both customers and agents. Learn more at https://birdie.so. For support, visit our Help Center: https://docs.birdie.so/birdie-docs/helpdesk/zendesk/flows or email [email protected].

Top keywords

birdie14×3.64%

Frequently asked

Common questions about this comparison

Is Viibe for Support or Birdie Screen Recording cheaper?

Both Viibe for Support and Birdie Screen Recording offer paid plans only. Viibe for Support starts at Free to install; Birdie Screen Recording starts at Free to install. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Viibe for Support or Birdie Screen Recording?

Viibe for Support (5.0★, 18 reviews) and Birdie Screen Recording (5.0★, 8 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Viibe for Support or Birdie Screen Recording?

AppRanks cannot separate these two on rating — both sit at 5.0★. Viibe for Support does carry the larger published review base (18 vs 8). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Viibe for Support or Birdie Screen Recording?

Both apps are one-click installs from the Zendesk Marketplace. Viibe for Support has the deeper published review base (18 vs 8), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

Viibe for Support typically suits early-stage and growth-mode teams based on its published review base (18 reviews). Birdie Screen Recording typically suits early-stage and growth-mode teams based on its published review base (8 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Viibe for Support and Birdie Screen Recording?

Migration support varies by app and category. Viibe for Support and Birdie Screen Recording both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Birdie Screen Recording" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Viibe for Support vs Birdie Screen Recording

Viibe for Support

1. Listing metadata

2. Categories & rankings

Birdie Screen Recording

At a glance

AppRanks verdict

3. Search rankings

4. Activity in the last 90 days

Viibe for Support · 1 changes

Birdie Screen Recording · 2 changes

5. App details

Frequently asked

Is Viibe for Support or Birdie Screen Recording cheaper?

Which has better reviews, Viibe for Support or Birdie Screen Recording?

Should I choose Viibe for Support or Birdie Screen Recording?

Which is faster to set up, Viibe for Support or Birdie Screen Recording?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between Viibe for Support and Birdie Screen Recording?

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