GitLab by Git-Zen
GitLab by Git-Zen When a customer-reported bug lands in Zendesk, your GitLab team should be able to act on it immediately, and your support team should see every update without leaving Zendesk. Git-Zen connects both tools so the handoff is automatic, in both directions. How It Works From a Zendesk ticket, agents can: * Create a new GitLab issue in one click, with labels, milestones, assignees, and your existing issue templates * Link an existing GitLab issue to the ticket * See issue updates, commits, and comments appear automatically in the ticket timeline From GitLab, developers can: * Reference a Zendesk ticket number in a commit message. The commit and affected files appear in the ticket automatically * Leave issue comments that flow into Zendesk as public or private notes No GitLab account needed for support agents. No Zendesk access needed for developers. Key Features Create GitLab issues from Zendesk: File bugs and feature requests with labels, assignees, milestones, and weight set at creation time Commit tracking: Commits that reference a ticket appear inside Zendesk with the files they touched Epics support: Link Zendesk tickets to GitLab epics Two-way comment sync: GitLab comments appear in Zendesk; ticket comments post to GitLab Custom issue templates: Use your existing GitLab templates when creating issues from Zendesk Multiple issues per ticket: Link as many GitLab issues as needed to one ticket Auto-tagging: Zendesk tickets are automatically tagged when linked or when an issue is closed Role-based permissions: Control which agents can create or modify GitLab issues Simple per-agent pricing: $4 per Zendesk agent, per month. Unlimited tickets and integrations. Free trial included. Works with GitLab.com. Self-hosted GitLab instances are not currently supported. Security & Data Disclosure Git-Zen relays data between Zendesk and GitLab in real time: ticket subject, description, and comments are read from and written to your Zendesk account, and corresponding issue data (title, description, status, assignee, labels, and comments) is read from and written to your GitLab account, to keep both systems in sync. We store your OAuth access tokens (encrypted) and account configuration (connected GitLab account/workspace, sync settings, field mappings) on Git-Zen servers so we can act on your behalf. We do not separately retain ticket or issue content on our servers -- sync state is written back into a private custom field on the Zendesk ticket itself. Authentication uses OAuth 2.0 for both Zendesk and GitLab. For more information, visit https://www.git-zen.com
Formcrafts
What is Formcrafts? Formcrafts is an online tool for creating powerful and intuitive forms - most commonly support ticket forms, multi-step lead generation forms, and customer satisfaction surveys. How does it work? When your customers submit a form created in Formcrafts we automatically create a Zendesk ticket based on that information. We also include custom fields, tags, and file attachments as a part of the ticket. You can also configure your form to update an existing ticket, instead of creating a new one. You can also create customer satisfaction survey (CSAT) and net promoter (NPS) forms in Formcrafts, and use Zendesk triggers to send survey requests to your customers. We send all your satisfaction ratings back into Zendesk. Why choose Formcrafts? Advanced styling and customization options (add logos, images, color schemes, etc ...). Create complex forms with advanced conditional logic. Create multi-step forms. No limit on the number of forms or fields. Choose from over 19 different field types. Filter form insights by time or custom fields (like agent, issue, category, etc ...) Allow customers to attach multiple files Add form collaborators and manage access permissions Share form URL or embed forms on any website, or Help Center Choose from a large number of free form templates Is there a demo I can see? Here is a ticket form with conditional logic in place: How much does it cost to get started? We offer a free 21-day trial, and hands-on support to help you setup. After that we have plans starting from $39 per month. Privacy Formcrafts collects and stores data submitted through your forms. Please read our Privacy Policy for details.
