GitLab by Git-Zen
GitLab by Git-Zen When a customer-reported bug lands in Zendesk, your GitLab team should be able to act on it immediately, and your support team should see every update without leaving Zendesk. Git-Zen connects both tools so the handoff is automatic, in both directions. How It Works From a Zendesk ticket, agents can: * Create a new GitLab issue in one click, with labels, milestones, assignees, and your existing issue templates * Link an existing GitLab issue to the ticket * See issue updates, commits, and comments appear automatically in the ticket timeline From GitLab, developers can: * Reference a Zendesk ticket number in a commit message. The commit and affected files appear in the ticket automatically * Leave issue comments that flow into Zendesk as public or private notes No GitLab account needed for support agents. No Zendesk access needed for developers. Key Features Create GitLab issues from Zendesk: File bugs and feature requests with labels, assignees, milestones, and weight set at creation time Commit tracking: Commits that reference a ticket appear inside Zendesk with the files they touched Epics support: Link Zendesk tickets to GitLab epics Two-way comment sync: GitLab comments appear in Zendesk; ticket comments post to GitLab Custom issue templates: Use your existing GitLab templates when creating issues from Zendesk Multiple issues per ticket: Link as many GitLab issues as needed to one ticket Auto-tagging: Zendesk tickets are automatically tagged when linked or when an issue is closed Role-based permissions: Control which agents can create or modify GitLab issues Simple per-agent pricing: $4 per Zendesk agent, per month. Unlimited tickets and integrations. Free trial included. Works with GitLab.com. Self-hosted GitLab instances are not currently supported. Security & Data Disclosure Git-Zen relays data between Zendesk and GitLab in real time: ticket subject, description, and comments are read from and written to your Zendesk account, and corresponding issue data (title, description, status, assignee, labels, and comments) is read from and written to your GitLab account, to keep both systems in sync. We store your OAuth access tokens (encrypted) and account configuration (connected GitLab account/workspace, sync settings, field mappings) on Git-Zen servers so we can act on your behalf. We do not separately retain ticket or issue content on our servers -- sync state is written back into a private custom field on the Zendesk ticket itself. Authentication uses OAuth 2.0 for both Zendesk and GitLab. For more information, visit https://www.git-zen.com
TeamViewer
In 2005, TeamViewer started in Goeppingen, Germany, with software to connect to computers from anywhere to eliminate travel and enhance productivity. It rapidly became the de facto standard for remote access and support and the preferred solution for hundreds of millions of users across the world to help others with IT issues. Today, more than 635,000 customers across industries rely on TeamViewer to optimize their digital workplaces—from small to medium sized businesses to the world’s largest enterprises—empowering both desk-based employees and frontline workers. Organizations use TeamViewer’s solutions to prevent and resolve disruptions with digital endpoints of any kind, securely manage complex IT and industrial device landscapes, and enhance processes with augmented reality powered workflows and assistance—leveraging AI and integrating seamlessly with leading tech partners. Against the backdrop of global digital transformation and challenges like shortage of skilled labor, hybrid working, accelerated data analysis, and the rise of new technologies, TeamViewer’s solutions offer a clear value add by increasing productivity, reducing machine downtime, speeding up talent onboarding, and improving customer and employee satisfaction. With TeamViewer you can easily create a remote support session directly from your ticket in Zendesk to Windows, Mac, Linux and mobile devices Simply insert the created link into the ticket and send it to your customer. Once the customer goes online, he will appear in your TeamViewer service queue and you can instantly connect with a single click to his device For more information about using TeamViewer within Zendesk and a free trial please visit: https://www.teamviewer.com/en/integrations/Zendesk/ TeamViewer benefits at a glance *Multi Platform: *Support for Windows, Mac, Linux, Android, iOS, Chrome, and Blackberry. Feature rich: Use all TeamViewer features including multi-monitor support, file transfer, chat, VoIP, video, customer management, setting policies, whiteboard, session recording, 24/7 access and many more. No configuration required: Works instantly behind any firewall and proxy. High performance: Intelligent connection routing and bandwidth usage for real time screen sharing even under bad network conditions. High security: TeamViewer utilizes RSA 2048 public/private key exchange, AES (256 bit) session encryption end to end, random passwords for one-time access, optional two-factor authentication, and access controls via trusted devices as well as black- and whitelists. Please note that using TeamViewer with the Zendesk integration will require the latest TeamViewer version or being on subscription. For information on data handling and security please have a look at our privacy policy: and trust center:
