Side-by-side comparison · 24 data points
GoToAssist Remote Support screen-sharing support directly from a Zendesk ticket
| Videos by StoryXpress | GoToAssist Remote Support | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
| Metric | Videos by StoryXpress | GoToAssist Remote Support |
|---|---|---|
| Rating | 3.0 ★ | ★ 4.0 ★ |
| Total reviews | 2 | ★ 224 |
| Free plan | Yes | Yes |
| Pricing | Free to install | Free to install |
Based on the data on this page, GoToAssist Remote Support is the stronger choice for most Zendesk Marketplace support teams — 4.0★ vs Videos by StoryXpress's 3.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Videos by StoryXpress at Free to install, GoToAssist Remote Support at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
GoToAssist Remote Support has the larger user base (224 reviews vs 2), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Videos by StoryXpress's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage support teams who need fast install and low risk should default to GoToAssist Remote Support; mid-market and enterprise support teams with specific feature requirements should evaluate both — Videos by StoryXpress's 2-review base may include the workflow context that matches your specific use case better than GoToAssist Remote Support's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Videos by StoryXpress audit • GoToAssist Remote Support audit
No tracked changes.
Both Videos by StoryXpress and GoToAssist Remote Support offer paid plans only. Videos by StoryXpress starts at Free to install; GoToAssist Remote Support starts at Free to install. Compare the per-tier features in the Pricing section above before committing.
GoToAssist Remote Support has the higher average rating (4.0★ from 224 reviews) compared to Videos by StoryXpress (3.0★ from 2 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
GoToAssist Remote Support holds the higher average rating (4.0★ vs 3.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace. GoToAssist Remote Support has the deeper published review base (224 vs 2), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Videos by StoryXpress typically suits early-stage and growth-mode teams based on its published review base (2 reviews). GoToAssist Remote Support typically suits early-stage and growth-mode teams based on its published review base (224 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Videos by StoryXpress and GoToAssist Remote Support both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Videos by StoryXpress" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
