Wildix vs Zoom Meetings by Faye — Zendesk

Wildix vs Zoom Meetings by Faye

Side-by-side comparison · 24 data points

Wildix

5.0·9reviews

Seamlessly control and easy setup of Wildix browser-based and hardware telephone

zendeskFree to install

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1. Listing metadata

Field-level data

	Wildix	Zoom Meetings by Faye
Tagline	“Seamlessly control and easy setup of Wildix browser-based and hardware telephone”80 chars	“Deliver more personalized service with the Zoom for Zendesk integrations”72 chars
Description	3104 / 5000 chars62% used	3084 / 5000 chars62% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	pluscloud	Faye Digital
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between Wildix and Zoom Meetings by Faye
Metric	Wildix	Zoom Meetings by Faye
Rating	★ 5.0 ★	2.0 ★
Total reviews	★ 9	3
Free plan	Yes	Yes
Pricing	Free to install	Free

Keyword	Wildix	Zoom Meetings by Faye
assurance	Not ranked	#16
voice notes without	#19	Not ranked

4. App details

Long-form description · keyword frequency

Wildix

Available only to agents with "Talk - Partner Edition" seats (see zendesk.com/talk/pricing). Wildix for Zendesk provides enterprise-grade call center functionalities for Zendesk. Full control of our phone system and seamlessly work together with non-Zendesk users in your organization. Key Features Make and receive calls from the browser, Wildix hardware phones or mobile app Easy click-to-dial within Zendesk Direct call control from within Zendesk like hold, warm and blind transfers to Zendesk agents and Wildix users, record call and more. Caller ID lookup in Zendesk with options to lookup the caller ID from Zendesk for non-Zendesk users too. Easy insight in earlier interactions and possibility to link the call to existing tickets Playback recordings from calls right from within Zendesk When a call has been linked to a new or existing ticket, a note is being made about the active call. This will help your agents to be aware of the call. The agent has full control over the ticket and can work freely in Zendesk while the call is active. When the conversation is over the call details are been pushed to the Zendesk ticket for metrics and if the call has been recorded the recording will appear in the comment as a voice player. Wildix for Zendesk is easy to use and takes seconds to install for existing Wildix users. Not yet a Wildix user? Contact us or contact your local Wildix Partner. The first week is on us! After installing, your free 7-day trial will start so you can try out this application without any worries. Are you looking for ways to further optimize your Zendesk account? We are a Premier Solution Provider of Zendesk and we help organizations like yours with the implementation of Zendesk and we build (custom) Zendesk Apps and integrations. Get in touch with us. Data Disclosure This app accesses, uses, and stores the following data: Data Accessed: User information (agent names, roles, and contact details) Ticket information (ticket IDs, subject lines, and metadata) Customer contact information (phone numbers, names, and customer records) Call data (caller ID, call duration, timestamps, and call status) Data Used: Phone numbers are used to initiate outbound calls and identify inbound callers User credentials are used to authenticate with the Wildix PBX system Ticket information is used to link calls to relevant tickets and display call context Customer data is used for caller ID lookup and to display interaction history Data Stored: Call logs (including timestamps, duration, participants, and call outcomes) are stored in Zendesk tickets Call recordings are stored and linked to Zendesk tickets when recording is enabled User authentication tokens are stored temporarily during active sessions PBX hostname and country code configuration settings are stored Purpose: All data is processed solely to provide telephony integration between Wildix and Zendesk, including making and receiving calls, linking calls to tickets, displaying caller information, and maintaining call records for reporting and quality assurance purposes.

Top keywords

zendesk19×3.90%
call18×3.70%
wildix9×1.85%
data8×1.64%
calls6×1.23%
ticket6×1.23%
caller5×1.03%
information5×1.03%
stored5×1.03%
tickets5×1.03%
caller id4×0.82%
contact4×0.82%

Zoom Meetings by Faye

Check out our other Zoom Integrations Zoom app in the Zoom marketplace With the Zoom Meetings by Faye Integration, resolve customer inquiries faster, simplify workflows and deliver more personalized service. Schedule and launch a Zoom meeting from within Zendesk Save and access meeting recordings, notes and key details in Zendesk Functionality Offer more personalized face-to-face service Certain support inquiries may require a more personal experience such as helping the customer with a physical set-up, recommending a product or taking a look at their environment. In such cases an agent can easily schedule a Zoom Meeting right from within Zendesk. In agent workspace schedule an upcoming zoom meeting and send it to the customer via a calendar invite. Simplify agent workflows Having to login to multiple systems is cumbersome and a waste of time for agents. With this integration, instantly launch a new or schedule Zoom meeting right from within Zendesk. Launch a new or scheduled Zoom meeting from within Agent workspace without having to separately login to Zoom Eliminate data silos It's frustrating for agents to not have key context from previous customer interactions as it impacts their ability to help resolve an inquiry. With this integration access all relevant context anytime within Zendesk. The Zoom Meeting details, recording, transcript, chat, duration and any notes after a call are directly saved within Zendesk as an internal note. Easily access them anytime for future context or quality assurance. Security and data handling Data utilized by the Zendesk/Zoom applications includes account identifiers and profile data (Zoom User ID, Zendesk User ID, Zendesk Domain, Zoom Domain, name, email), plus ticket information, signatures (Zoom App), and meeting recordings. Data is encrypted at rest and in transit using strong standards (AES-GCM 256 at rest; AES 256 with SHA 384 or better in transit). Data is stored in secure US-based cloud data centers. Data is retained only as long as needed while the applications are in use, and geographic/location data is not retained. Access is limited to necessary members of Faye's development and infrastructure teams. Faye does not transfer or process application data outside of supporting the integrations. For more details, see: Zendesk/Zoom Applications Security FAQs This integration is commissioned and funded by Zendesk and provided by Faye Zendesk has worked with customers to gather feedback and requirements, and played an active role in the design of the product. Faye built, maintains, and supports this integration and your use is governed by the agreement provided by Faye. Please contact Faye for any integration questions and support. Installation: This integration requires a two part installation: Install the integration from this listing by clicking 'Install' at the top of this page. Then, select this listing on the Zoom marketplace and install the integration from that marketplace as well. Once you install from both pages you will complete the set-up process.

Frequently asked

Common questions about this comparison

Is Wildix or Zoom Meetings by Faye cheaper?

Both Wildix and Zoom Meetings by Faye offer paid plans only. Wildix starts at Free to install; Zoom Meetings by Faye starts at Free. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Wildix or Zoom Meetings by Faye?

Wildix has the higher average rating (5.0★ from 9 reviews) compared to Zoom Meetings by Faye (2.0★ from 3 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Wildix or Zoom Meetings by Faye?

Wildix holds the higher average rating (5.0★ vs 2.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Wildix or Zoom Meetings by Faye?

Both apps are one-click installs from the Zendesk Marketplace. Wildix has the deeper published review base (9 vs 3), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

Wildix typically suits early-stage and growth-mode teams based on its published review base (9 reviews). Zoom Meetings by Faye typically suits early-stage and growth-mode teams based on its published review base (3 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Wildix and Zoom Meetings by Faye?

Migration support varies by app and category. Wildix and Zoom Meetings by Faye both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Zoom Meetings by Faye" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Wildix vs Zoom Meetings by Faye

Wildix

1. Listing metadata

2. Categories & rankings

Zoom Meetings by Faye

At a glance

AppRanks verdict

3. Search rankings

4. App details

Frequently asked

Is Wildix or Zoom Meetings by Faye cheaper?

Which has better reviews, Wildix or Zoom Meetings by Faye?

Should I choose Wildix or Zoom Meetings by Faye?

Which is faster to set up, Wildix or Zoom Meetings by Faye?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between Wildix and Zoom Meetings by Faye?

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