Tenfold CTI & Voice vs Wildix — Zendesk

Wildix vs Tenfold CTI & Voice Integration for Zendesk

Side-by-side comparison · 24 data points

Wildix

5.0·9reviews

Seamlessly control and easy setup of Wildix browser-based and hardware telephone

zendeskFree to install

Change

1. Listing metadata

Field-level data

	Tenfold CTI & Voice Integration for Zendesk	Wildix
Tagline	“CTI & Voice Integration for Genesys, Avaya, Cisco, InContact & Dozens More”74 chars	“Seamlessly control and easy setup of Wildix browser-based and hardware telephone”80 chars
Description	2612 / 5000 chars52% used	3104 / 5000 chars62% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	Tenfold	pluscloud
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between Tenfold CTI & Voice Integration for Zendesk and Wildix
Metric	Tenfold CTI & Voice Integration for Zendesk	Wildix
Rating	—	5.0 ★
Total reviews	0	9
Free plan	Yes	Yes
Pricing	Free to install	Free to install

Keyword	Tenfold CTI & Voice Integration for Zendesk	Wildix
voice notes without	#5	#19

5. App details

Long-form description · keyword frequency

Tenfold CTI & Voice Integration for Zendesk

Available only to agents with “Talk - Partner Edition” seats (see https://www.zendesk.com/talk/pricing/ ). Tenfold Next Generation CTI integrates dozens of voice platforms natively with Zendesk. By connecting your phone system to Zendesk, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations. Supported Platforms: 3cx, 8x8, Alcatel, Asterisk, Avaya, Broadsoft, Cisco, EvolveIP, Fuze, Genesys, Mitel, NEC, NetSapiens, NICE InContact, Panasonic, RingCentral, Samsung, Shoretel, Skype for Business, Toshiba, Unify & More Key features: Click-to-dial - Dial out by clicking on any number within your browser or Zendesk. Click-to-dial eliminates manual dialing and speeds up outbound calling; with support for international country codes and formats. Local Presence Dialing - Increase connect rates by presenting a local number on caller IDs. Screen Pops & Unified Customer Profile - Immediately recognize customers with a call popup that shows relevant customer information from Zendesk for both outbound and inbound calls. Call Notes & Dispositions - Take notes and log call outcomes right on the popup. Automatic Call Logging - Automatically capture and log all call data to Zendesk, eliminating manual input and improving Zendesk adoption. Natural Language Processing - Automatically transform notes like “follow-up next week” into actionable tasks. @mention Task Creation and Notifications - Tag your teammates and create tasks intuitively by using @mention right in the call notes. Benefits: Easy implementation - Tenfold works with Zendesk seamlessly so you immediately benefit without the need to change your current IT infrastructure. Increase productivity - Eliminate inefficient tasks that plague many client-facing teams. With Tenfold, sales, support and service teams use their time to focus on customers and prospects instead of spending a chunk of their day performing administrative tasks. Great customer experience - Tenfold arms your sales, support and service teams with contextual customer information for each call so they can provide the best customer experience. Make better business decisions - Make the most informed business decisions as Tenfold logs all call data into Zendesk, increasing data integrity and data volume without needing to rely on personnel to manually log the details of each customer interaction.

Top keywords

call9×2.39%
zendesk9×2.39%
customer8×2.12%
tenfold7×1.86%
data4×1.06%
notes4×1.06%
support4×1.06%
tasks4×1.06%
teams4×1.06%
business3×0.80%
click-to-dial3×0.80%
customers3×0.80%

Wildix

Available only to agents with "Talk - Partner Edition" seats (see zendesk.com/talk/pricing). Wildix for Zendesk provides enterprise-grade call center functionalities for Zendesk. Full control of our phone system and seamlessly work together with non-Zendesk users in your organization. Key Features Make and receive calls from the browser, Wildix hardware phones or mobile app Easy click-to-dial within Zendesk Direct call control from within Zendesk like hold, warm and blind transfers to Zendesk agents and Wildix users, record call and more. Caller ID lookup in Zendesk with options to lookup the caller ID from Zendesk for non-Zendesk users too. Easy insight in earlier interactions and possibility to link the call to existing tickets Playback recordings from calls right from within Zendesk When a call has been linked to a new or existing ticket, a note is being made about the active call. This will help your agents to be aware of the call. The agent has full control over the ticket and can work freely in Zendesk while the call is active. When the conversation is over the call details are been pushed to the Zendesk ticket for metrics and if the call has been recorded the recording will appear in the comment as a voice player. Wildix for Zendesk is easy to use and takes seconds to install for existing Wildix users. Not yet a Wildix user? Contact us or contact your local Wildix Partner. The first week is on us! After installing, your free 7-day trial will start so you can try out this application without any worries. Are you looking for ways to further optimize your Zendesk account? We are a Premier Solution Provider of Zendesk and we help organizations like yours with the implementation of Zendesk and we build (custom) Zendesk Apps and integrations. Get in touch with us. Data Disclosure This app accesses, uses, and stores the following data: Data Accessed: User information (agent names, roles, and contact details) Ticket information (ticket IDs, subject lines, and metadata) Customer contact information (phone numbers, names, and customer records) Call data (caller ID, call duration, timestamps, and call status) Data Used: Phone numbers are used to initiate outbound calls and identify inbound callers User credentials are used to authenticate with the Wildix PBX system Ticket information is used to link calls to relevant tickets and display call context Customer data is used for caller ID lookup and to display interaction history Data Stored: Call logs (including timestamps, duration, participants, and call outcomes) are stored in Zendesk tickets Call recordings are stored and linked to Zendesk tickets when recording is enabled User authentication tokens are stored temporarily during active sessions PBX hostname and country code configuration settings are stored Purpose: All data is processed solely to provide telephony integration between Wildix and Zendesk, including making and receiving calls, linking calls to tickets, displaying caller information, and maintaining call records for reporting and quality assurance purposes.

Frequently asked

Common questions about this comparison

Is Tenfold CTI & Voice Integration for Zendesk or Wildix cheaper?

Both Tenfold CTI & Voice Integration for Zendesk and Wildix offer paid plans only. Tenfold CTI & Voice Integration for Zendesk starts at Free to install; Wildix starts at Free to install. Compare the per-tier features in the Pricing section above before committing.

Should I choose Tenfold CTI & Voice Integration for Zendesk or Wildix?

AppRanks cannot separate these two on rating, because neither publishes one. Wildix does carry the larger published review base (9 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Tenfold CTI & Voice Integration for Zendesk or Wildix?

Both apps are one-click installs from the Zendesk Marketplace. Wildix has the deeper published review base (9 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

Tenfold CTI & Voice Integration for Zendesk typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Wildix typically suits early-stage and growth-mode teams based on its published review base (9 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Tenfold CTI & Voice Integration for Zendesk and Wildix?

Migration support varies by app and category. Tenfold CTI & Voice Integration for Zendesk and Wildix both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Tenfold CTI & Voice Integration for Zendesk" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Wildix vs Tenfold CTI & Voice Integration for Zendesk

Wildix

1. Listing metadata

2. Categories & rankings

Tenfold CTI & Voice Integration for Zendesk

At a glance

AppRanks verdict

3. Search rankings

4. Activity in the last 90 days

Tenfold CTI & Voice Integration for Zendesk · 3 changes

Wildix · 0 changes

5. App details

Frequently asked

Is Tenfold CTI & Voice Integration for Zendesk or Wildix cheaper?

Should I choose Tenfold CTI & Voice Integration for Zendesk or Wildix?

Which is faster to set up, Tenfold CTI & Voice Integration for Zendesk or Wildix?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between Tenfold CTI & Voice Integration for Zendesk and Wildix?

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