Is Call Insights & Summary by Pluno or Tenfold CTI & Voice Integration for Zendesk cheaper?

Both Call Insights & Summary by Pluno and Tenfold CTI & Voice Integration for Zendesk offer paid plans only. Call Insights & Summary by Pluno starts at Free; Tenfold CTI & Voice Integration for Zendesk starts at Free to install. Compare the per-tier features in the Pricing section above before committing.

Should I choose Call Insights & Summary by Pluno or Tenfold CTI & Voice Integration for Zendesk?

AppRanks cannot separate these two on rating, because neither publishes one. Call Insights & Summary by Pluno does carry the larger published review base (14 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Call Insights & Summary by Pluno or Tenfold CTI & Voice Integration for Zendesk?

Both apps are one-click installs from the Zendesk Marketplace. Call Insights & Summary by Pluno has the deeper published review base (14 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

Call Insights & Summary by Pluno typically suits early-stage and growth-mode teams based on its published review base (14 reviews). Tenfold CTI & Voice Integration for Zendesk typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Call Insights & Summary by Pluno and Tenfold CTI & Voice Integration for Zendesk?

Migration support varies by app and category. Call Insights & Summary by Pluno and Tenfold CTI & Voice Integration for Zendesk both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Tenfold CTI & Voice Integration for Zendesk" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Call Insights & vs Tenfold CTI & Voice — Zendesk

Call Insights & Summary by Pluno vs Tenfold CTI & Voice Integration for Zendesk

Side-by-side comparison · 24 data points

Call Insights & Summary by Pluno

5.0·14reviews

Automatically extract summaries, transcripts, and insights from customer calls.

zendeskFree

Change

1. Listing metadata

Field-level data

	Call Insights & Summary by Pluno	Tenfold CTI & Voice Integration for Zendesk
Tagline	“Automatically extract summaries, transcripts, and insights from customer calls.”79 chars	“CTI & Voice Integration for Genesys, Avaya, Cisco, InContact & Dozens More”74 chars
Description	1800 / 5000 chars36% used	2612 / 5000 chars52% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	Pluno	Tenfold
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between Call Insights & Summary by Pluno and Tenfold CTI & Voice Integration for Zendesk
Metric	Call Insights & Summary by Pluno	Tenfold CTI & Voice Integration for Zendesk
Rating	5.0 ★	—
Total reviews	14	0
Free plan	Yes	Yes
Pricing	Free	Free to install

Keyword	Call Insights & Summary by Pluno	Tenfold CTI & Voice Integration for Zendesk
voice notes without	Not ranked	#5
voice notes	Not ranked	#8

5. App details

Long-form description · keyword frequency

Call Insights & Summary by Pluno

With Pluno Call Insights and Summary app you can: Transcribe conversations: Automatically turns call audio into text. Analyse content: AI-powered querying allowing you to detect key discussion points like pricing, next steps, or customer sentiment. Summarise: Produces concise, easy-to-read summaries of the conversation. Fetch insights: Find out actionable items and important topics for quick review. Support workflows: Organise information for sales, support, or research teams to save time and make smarter decisions. How it works Connect your Zendesk instance. Enable Call Summaries and set summary instructions in plain text in the Pluno dashboard. The summaries will be automatically posted as internal note inside the ticket. Pricing Free forever. FAQ (highlights) Can it summarise long conversations? Yes, it generates short, structured summaries highlighting main topics and action items based on your instructions. Can it handle multiple languages? Yes. It’s fully AI-powered and supports a wide range of languages automatically, without extra setup. Can I trigger summaries automatically after a call ends? Yes. Once enabled in the Pluno dashboard, summaries are generated automatically after each call is logged. Can I ask the AI specific questions about a call? Yes. You can query the transcript directly (e.g. “What did the customer ask about pricing?”). Security & Compliance SOC 2 Type II certified; scoped permissions only; documented retention. Data used solely to provide the feature; no third-party resale. Read our security and data protection policies. Support & Maintenance Reach us via our website, or email - your call Fast response times: within a few hours Onboarding help is available Weekly feature updates and improvements Follow our changelog

Top keywords

call7×2.66%
summaries6×2.28%
automatically5×1.90%
yes4×1.52%
pluno3×1.14%
pricing3×1.14%
support3×1.14%
ai-powered2×0.76%
ask2×0.76%
conversations2×0.76%
customer2×0.76%
dashboard2×0.76%

Tenfold CTI & Voice Integration for Zendesk

Available only to agents with “Talk - Partner Edition” seats (see https://www.zendesk.com/talk/pricing/ ). Tenfold Next Generation CTI integrates dozens of voice platforms natively with Zendesk. By connecting your phone system to Zendesk, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations. Supported Platforms: 3cx, 8x8, Alcatel, Asterisk, Avaya, Broadsoft, Cisco, EvolveIP, Fuze, Genesys, Mitel, NEC, NetSapiens, NICE InContact, Panasonic, RingCentral, Samsung, Shoretel, Skype for Business, Toshiba, Unify & More Key features: Click-to-dial - Dial out by clicking on any number within your browser or Zendesk. Click-to-dial eliminates manual dialing and speeds up outbound calling; with support for international country codes and formats. Local Presence Dialing - Increase connect rates by presenting a local number on caller IDs. Screen Pops & Unified Customer Profile - Immediately recognize customers with a call popup that shows relevant customer information from Zendesk for both outbound and inbound calls. Call Notes & Dispositions - Take notes and log call outcomes right on the popup. Automatic Call Logging - Automatically capture and log all call data to Zendesk, eliminating manual input and improving Zendesk adoption. Natural Language Processing - Automatically transform notes like “follow-up next week” into actionable tasks. @mention Task Creation and Notifications - Tag your teammates and create tasks intuitively by using @mention right in the call notes. Benefits: Easy implementation - Tenfold works with Zendesk seamlessly so you immediately benefit without the need to change your current IT infrastructure. Increase productivity - Eliminate inefficient tasks that plague many client-facing teams. With Tenfold, sales, support and service teams use their time to focus on customers and prospects instead of spending a chunk of their day performing administrative tasks. Great customer experience - Tenfold arms your sales, support and service teams with contextual customer information for each call so they can provide the best customer experience. Make better business decisions - Make the most informed business decisions as Tenfold logs all call data into Zendesk, increasing data integrity and data volume without needing to rely on personnel to manually log the details of each customer interaction.

Top keywords

call9×2.39%
zendesk

Call Insights & Summary by Pluno vs Tenfold CTI & Voice Integration for Zendesk

Call Insights & Summary by Pluno

1. Listing metadata

2. Categories & rankings

Tenfold CTI & Voice Integration for Zendesk

At a glance

AppRanks verdict

3. Search rankings

4. Activity in the last 90 days

Call Insights & Summary by Pluno · 4 changes

Tenfold CTI & Voice Integration for Zendesk · 3 changes

5. App details

Frequently asked

Is Call Insights & Summary by Pluno or Tenfold CTI & Voice Integration for Zendesk cheaper?

Should I choose Call Insights & Summary by Pluno or Tenfold CTI & Voice Integration for Zendesk?

Which is faster to set up, Call Insights & Summary by Pluno or Tenfold CTI & Voice Integration for Zendesk?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between Call Insights & Summary by Pluno and Tenfold CTI & Voice Integration for Zendesk?

See full keyword rankings, install trends, and weekly alerts

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