Splashtop
Splashtop has now integrated with Zendesk to enable your technicians to remotely support your users using the Splashtop On-Demand Support (SOS) service. With the integration, you can easily initiate a remote desktop connection to your users’ computers to provide support, directly from within Zendesk tickets! It takes only a few clicks to start a session. After the support case ends, a record of the remote session is automatically inserted into the ticket. Your users do not need to have any software pre-installed for all this to work. Splashtop On-Demand Support is a solution optimized for MSPs and IT professionals looking for a fast and user-friendly remote support solution, with high performance and robust security. Key features Easily start a remote session to user’s computer from within a ticket. Full Splashtop features are supported in a remote session, e.g. file transfer, remote reboot, chat, multi-monitor, copy-and-paste, share technician desktop, etc. Automatically insert the session logs into the ticket after closing the support session. Remote sessions are fully encrypted.
GitHub by TissueApp
TissueApp for GitHub Seamless Zendesk – GitHub Integration TissueApp is a reliable, two-way Zendesk–GitHub integration that eliminates the headaches of managing tickets and issues across separate platforms. Whether your help desk team works in Zendesk or your developers and engineers prefer GitHub, TissueApp synchronizes tickets, GitHub issues, pull requests, and comments in real time to keep everyone aligned. Key Benefits Two-Way Sync: Updates in GitHub—including issue tracking, pull requests, and commit comments—appear instantly in Zendesk. Likewise, when your support agents add private or public comments in Zendesk, those updates are automatically reflected in GitHub. Full Privacy: We never store your repository data or read your code. TissueApp simply acts as a secure, real-time synchronization layer between Zendesk and GitHub—respecting your data and code confidentiality every step of the way. Streamlined Collaboration: Help desk agents can see all relevant GitHub issue details (status, assignees, labels, pull request links) right in Zendesk, while developers can see the original ticket context in GitHub without needing extra Zendesk licenses. Faster Escalations: Tired of juggling multiple systems or copy-pasting issue updates? TissueApp's escalation process lets you file a GitHub issue from a Zendesk ticket in a few clicks, complete with all relevant attachments and notes. Unlimited Repositories & Advanced Settings: Connect as many GitHub repos as you need, set custom sync rules, and configure your workflow to match your team's existing processes—ideal for both small businesses and enterprise-level DevOps teams. How It Works Install & Configure: Add TissueApp to your Zendesk account and link your GitHub organization or repository. Map Fields: Decide which fields, labels, or statuses you want to keep in sync, including private comments or attachments. Collaborate Seamlessly: Your support staff stays in Zendesk, logging customer issues and updates. Your developers remain in GitHub, working on issues and pull requests. TissueApp ensures both platforms are always up to date. Why TissueApp? Centralized Visibility: Keep everyone on the same page: Customer Support sees real-time DevOps updates, while Engineering sees the problem details and technical support context. Save Time & Resources: Eliminate double entry and cut down on status update emails or Slack messages. TissueApp handles the entire sync workflow behind the scenes. Reliable & Secure: We built TissueApp to ensure your data and code stay private. No advanced technical overhead required—just configure and go. Plans for Every Team Starter ($30/mo): Two-way sync, unlimited repositories, advanced settings, priority support. Business ($25/mo billed annually): Everything in Starter plus custom integrations. Enterprise (Custom): Tailored for large SaaS or DevOps teams needing specialized features. Join over 5,000 support agents and developers who have simplified their Zendesk–GitHub collaboration with TissueApp. Try a demo today and see how TissueApp helps your team resolve issues faster, keep customer support in sync with engineering, and deliver a seamless technical support experience. for more information, please visit our website at https://www.tissueapp.com/GitHub
