Zuper Mobile Workforce Management vs Aircall for Support

Zuper is the most comprehensive field service and remote workforce management platform. With the Zendesk integration, you can now seamlessly connect customer support and customer service to improve productivity, efficiency and offer the best experience to your customers. Use Zuper to empower your field technicians and combine the power of smart scheduling & dispatching, best-in-class work order management, smart inventory control and real-time visibility of workforce utilization to transform your operations. Dispatch the right person to the right place with the right knowledge, right tools at the right time, every time. Below are the key capabilities of the Zuper platform: Smart Scheduling and Dispatching Work order Management Location Tracking Services Inventory Management Quotation and Invoicing Asset Management Contract Management Employee and Teams Management Timesheet Management including biometrics and location awareness Reporting and Advanced Analytics Mobile application in iOS and Android for your technicians Master Data Management Business Process Workflows Notifications and Alerting Out of box customization and extensibility App Store containing integrations with many applications and tools Join 1000s of organizations worldwide who are using the Zuper power to increase revenue, reduce cost of operations and increase customer satisfaction. Key Features of the Zuper-Zendesk integration: Automatically create a service work order in Zuper from a ticket in Zendesk Share notes from the Zendesk ticket into the service work order in Zuper Publish status and work order notes from Zuper into the Zendesk ticket Zupercharge your support and service teams, increase revenue, reduce cost of operations, and increase customer satisfaction. Organizations using Zuper have seen tremendous results 50% increase in workforce productivity and utilization 35% increase in service turnaround time 45% increase in customer adoption and profitability 30% reduction in operating costs Connect with the Zuper team to learn more and schedule a demo.Reach out to [email protected]

Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition. Learn more here. Try Aircall for free for 7 days by signing up for a trial here! After that, Aircall licenses start at $30/user/month, with minutes included. More than 500 Zendesk customers trust Aircall to make every voice conversation count! Why choose Aircall + Zendesk? Only phone system that integrates with both Zendesk Support and Zendesk Sell: have your sales and customer service teams collaborate like never before! Take a look at our Sell integration here! Enterprise Quality & Reliability: advanced telephony infrastructure with multiple termination carriers all over the world for optimal call quality worldwide. 100+ integrations: integrate Aircall with Zendesk as well as all of your business tools with plug-and-play integrations with Slack, Shopify, Gong, Textline, Typeform, and many more! Take a look at our marketplace! Advanced telephony: drag-and-drop team-based routing for complex inbound routing rules, outbound power-dialer for maximum productivity, live agent monitoring, call listening and coaching. Pricing: flat per user fee with inbound and outbound minutes included (except toll-free), no onboarding or setup costs. Available on desktop and mobile: variety of desktop, web and mobile apps available to take calls wherever you are. View caller details at a glance On incoming calls, the contact page of the caller is displayed automatically, while caller details are pulled directly from Zendesk Sell as well as all your other installed integrations to give you the complete picture of your customers. Get rid of the busy work When a call is answered, a new ticket is automatically created and displayed on the agent’s screen. If the contact doesn’t exist, Aircall can automatically create a new one. Reps save time on every call by getting rid of manual data entry, and improve their productivity with automatic call logs. All calls are automatically logged as tickets in Zendesk Support along with key details about the call, including whether it was inbound or outbound, answered or missed, and the name of the Aircall line that was used. All call comments and tags captured in Aircall are also logged, along with a link to the call recording, easily accessible from Zendesk. Leverage advanced phone workflows With automatic tag sync, trigger workflows in Zendesk straight from Aircall tags. In just a few clicks, build an inbound phone tree to route call to the right team, in a jiff! With our advanced routing engine and simple inbound flow builder, build advanced routing rules to send your inbound sales calls to the right rep, at the right time. Never miss a beat of your performance Monitor your customer service team activity in real-time with our live dashboard, listen in conversations as they happen, and coach your reps in real time to improve your conversations and customer experience. Leverage Aircall Advanced Analytics to review past performance, find areas of improvement, and make customer experience your competitive advantage. First, create your account for free (7-day trial with no credit card required) here. Then, go to the Integrations section of the dashboard, select Zendesk, and follow the steps! Setting up the integration takes around 5-10 minutes! Any question? Read our detailed guides on How to setup the Zendesk integration and What Can The Aircall-Zendesk Integration Do? or email us at [email protected]!