Side-by-side comparison · 24 data points
Channel integration to use Telegram bots into Zendesk Support.
| Telegram Channel | AI Copilot by Pluno | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
Suggested answers based on past tickets & knowledge base - with reasoning
| Metric | Telegram Channel | AI Copilot by Pluno |
|---|---|---|
| Rating | 4.0 ★ | ★ 5.0 ★ |
| Total reviews | 5 | ★ 17 |
| Free plan | — | ★ Yes |
| Pricing | Multiple plans available | Free to install |
Based on the data on this page, AI Copilot by Pluno is the stronger choice for most Zendesk Marketplace support teams — 5.0★ vs Telegram Channel's 4.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
On pricing, AI Copilot by Pluno offers a free tier (Free to install) while Telegram Channel starts at Multiple plans available. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.
Recommended by size: small/early-stage support teams who need fast install and low risk should default to AI Copilot by Pluno; mid-market and enterprise support teams with specific feature requirements should evaluate both — Telegram Channel's 5-review base may include the workflow context that matches your specific use case better than AI Copilot by Pluno's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Telegram Channel audit • AI Copilot by Pluno audit
| Keyword | Telegram Channel | AI Copilot by Pluno |
|---|---|---|
| voice notes without | #3 | Not ranked |
| voice notes | #4 | Not ranked |
No tracked changes.
AI Copilot by Pluno is the cheaper option — it offers a free plan (Free to install). Telegram Channel starts at Multiple plans available. Both publish their pricing on the Zendesk Marketplace; AppRanks mirrors what's listed on each refresh cycle.
AI Copilot by Pluno has the higher average rating (5.0★ from 17 reviews) compared to Telegram Channel (4.0★ from 5 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
AI Copilot by Pluno holds the higher average rating (5.0★ vs 4.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace. AI Copilot by Pluno has the deeper published review base (17 vs 5), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Telegram Channel typically suits early-stage and growth-mode teams based on its published review base (5 reviews). AI Copilot by Pluno typically suits early-stage and growth-mode teams based on its published review base (17 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Telegram Channel and AI Copilot by Pluno both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Telegram Channel" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
