Telegram Channel is the #27 ranked messaging app on Zendesk, with a 4.0 average rating from 5 reviews, priced multiple plans available, as of Sep 9, 2026.
Telegram Channel is a Zendesk Marketplace app by AssureSoft. With a rating of 4.0★ from 5 reviews, it currently ranks #27 in the Messaging category.
AppRanks data: Telegram Channel ranks #27 in Messaging on Zendesk Marketplace, placing it in the top 15% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Telegram Channel is a well-rated Zendesk app with a limited review volume. It is listed in the Messaging category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 5 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Published by AssureSoft — established developer track record
Cons
- −Limited review base (5) — ratings can shift significantly with new feedback
- −Paid-only pricing (Multiple plans available) — evaluation requires committing payment details
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See Telegram Channel's alternatives ranked by audit score, rating, and review velocity.
About Telegram Channel
How Telegram Channel works
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Telegram Channel
Telegram is a cloud-based messaging platform that allows users to send messages, photos, videos, stickers, audio files, and documents of any type, with applications available across multiple platforms.
With our Telegram Channel Integration for Zendesk, you can streamline customer interactions by connecting your Telegram bot to Zendesk Support. Receive and respond to messages in real time from a single place, ensuring smooth and efficient communication.
Key features:
Support Telegram messages through traditional Zendesk tickets.
Connect your Telegram bot to Zendesk Support and manage all messages in one place.
Reply to Telegram messages directly from Zendesk for a seamless conversation experience.
Support for multimedia content: images, videos, voice notes, locations, contacts, and files.
Customize a welcome message for your customers.
Request key customer details in English, Spanish, Portuguese, and French for personalized assistance.
Define ticket type, priority, and tags for future Telegram tickets.
Automatically change the ticket subject based on the first received message or sender for better organization.
Access a standard command menu in the Telegram bot.
Automatically create ticket fields displaying the user's Telegram ID and originating channel.
Configure ticket grouping based on your needs: Single ticket per group or Single ticket per user within a group.
View Telegram IDs in group tickets.
Set Telegram ticket expiration time to ensure timely responses.
Upgrade to Pro for Advanced Capabilities
Take your support to the next level with the Pro Plan, which includes all the Basic Plan features plus:
Bot information: View key bot details, including its name and associated groups.
Quoting and Replying: Directly reply to messages within Zendesk, and responses will appear in Telegram as replies.
Message Filtering: In group chats, only messages mentioning the bot will generate tickets, reducing unnecessary clutter.
Custom FAQ Menu: Create a personalized FAQ menu in the Telegram bot for self-service support.
Proactive tickets: Create tickets for customers who previously contacted you on Telegram.
Notifications: Receive real-time notifications for new ticket creation and updates related to the integration.
Unlock Maximum Potential with the Unlimited Plan
For businesses that require scalability, the Unlimited Plan offers all the features of the Pro Plan while removing restrictions on the number of connected bots. Manage an unlimited number of bots in Zendesk, allowing you to expand your customer support without limitations.
Additionally, the Unlimited Plan provides early access to exclusive upcoming features designed to enhance the integration and user experience.
Note: Your Zendesk Support workflow remains unchanged with this integration.
Screenshots
Category rankings
As of Sep 9, 2026- Messaging#27of 192Top 15%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Telegram Channel ranks for 2 keywords across Zendesk Marketplace. Here are the top 2:
- Rank #3
- Rank #4
Competitors & alternatives
Telegram Channel doesn't have curated competitor matchups yet. Other tracked messaging apps on Zendesk:
Where Telegram Channel stands in the Messaging category
Telegram Channel ranks #27 of 192 apps in the Messaging category, placing it in the top 15% of the listing.
Frequently asked questions
What is Telegram Channel?
Telegram Channel is an app for Zendesk. It currently holds a 4.0-star rating from 5 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Messaging category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by AssureSoft.
Who uses Telegram Channel?
Telegram Channel is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Messaging category on Zendesk.
Where does Telegram Channel rank on Zendesk?
Telegram Channel currently sits at position #27 in the Messaging category on Zendesk. That places it in the top 14% of 192 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.