AI Copilot by Pluno is the #4 ranked knowledge and content management app on Zendesk, with a 5.0 average rating from 17 reviews, with a free plan available, as of Sep 12, 2026.
AI Copilot by Pluno is a Zendesk Marketplace app by Pluno. With a rating of 5.0★ from 17 reviews, it currently ranks #4 in the Knowledge and Content Management category.
AppRanks data: AI Copilot by Pluno ranks #4 in Knowledge and Content Management on Zendesk Marketplace, placing it in the top 2% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
AI Copilot by Pluno is a category-leading Zendesk app with a limited review volume. It is listed in the Knowledge and Content Management category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 17 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Pluno — established developer track record
Cons
- −Limited review base (17) — ratings can shift significantly with new feedback
Looking to switch from AI Copilot by Pluno?
See AI Copilot by Pluno's alternatives ranked by audit score, rating, and review velocity.
About AI Copilot by Pluno
How AI Copilot by Pluno works
Show full descriptionShow less
Overview
Pluno's Copilot helps support agents respond faster and confidently by generating context-aware replies to tickets inside Zendesk.
No more digging through your knowledge base or writing answers from scratch. With one click, agents get a suggested reply with reasoning and references, ready to send.
And when needed, chat with the copilot to surface the right info on demand.
Problem it solves?
Looking up answers in help docs or past tickets
Manually drafting responses from scratch
Verifying accuracy and consistency
Overall: Slower replies, more agent effort, and inconsistent customer experiences.
How can you trust it?
Every AI-suggested reply includes:
Clear reasoning: see how the answer was formed, step by step.
Direct references: source links to your help centre, docs, or ticket history, making verification effortless.
Agents stay in control, with the context and evidence to back every reply.
What you can expect in return?- Up to 40% faster first responses → suggested replies cut down manual research and drafting time.
30-50% less agent effort → fewer clicks and less searching through the knowledge base
Consistent, reference-backed answers → reduce escalations caused by unclear or inaccurate responses.
Boost CSAT by 10-15% → customers get faster, clearer, and more reliable support.
Accelerated onboarding → new agents ramp up quickly by leaning on Copilot reasoning and references.
Scalable quality → maintain high standards of support even as ticket volumes grow.
What's included?
Suggested Replies
Generate intelligent, context-aware draft responses instantly.
Reasoning + References
Every suggested reply comes with clear reasoning and direct references.
Interactive Copilot Chat
Chat with the copilot in the Zendesk Sidebar to quickly surface the right information from the knowledge base.
Success Stories
Explore how teams are resolving tickets faster with Answer Copilot.
Security & Compliance
Detailed security and data protection policies.
FAQs
Is Pluno free to use?
Yes. Upgrade options available for more ⚡.
Which support channels does Pluno work with?
It works directly in Zendesk, covering email, web widget, and other Zendesk channels.
Do I need technical skills to set up or use Pluno?
No coding needed. Setup is simple and takes under 10 minutes.
Support & Maintenance
Reach us via our website, or email. Your call.
Fast response times: within a few hours
Onboarding help is available
Weekly feature updates and improvements
Follow our changelog
This app requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See About Sunshine Conversations for more information.
Screenshots
Category rankings
As of Sep 12, 2026- Knowledge and Content Management#4of 205Top 2%
- AI and Bots#9of 385Top 3%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
AI Copilot by Pluno doesn't have curated competitor matchups yet. Other tracked knowledge and content management apps on Zendesk:
Frequently asked questions
What is AI Copilot by Pluno?
AI Copilot by Pluno is an app for Zendesk. It currently holds a 5.0-star rating from 17 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Knowledge and Content Management category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Pluno.
Who uses AI Copilot by Pluno?
AI Copilot by Pluno is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Knowledge and Content Management category on Zendesk.
Where does AI Copilot by Pluno rank on Zendesk?
AI Copilot by Pluno currently sits at position #4 in the Knowledge and Content Management category on Zendesk. That places it in the top 2% of 205 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.