GitHub by Git-Zen
GitHub by Git-Zen When a developer pushes a fix, your support team should know - automatically. When an agent escalates a bug, it should reach engineering without a Slack thread. Git-Zen connects Zendesk and GitHub so both teams stay current, in the tools they already live in. How It Works From a Zendesk ticket, agents can: * Create a new GitHub issue in one click, with your existing labels, milestones, assignees, and issue templates * Link an existing GitHub issue to the ticket * See issue updates, commits, and comments appear automatically in the ticket timeline From GitHub, developers can: * Reference a Zendesk ticket number in a commit message. The commit and affected files appear in the ticket automatically * Leave issue comments that flow into Zendesk as public or private notes No GitHub account needed for support agents. No Zendesk access needed for developers. Key Features Create GitHub issues from Zendesk: File bugs and feature requests directly from tickets, with labels, assignees, and milestones set at creation time Commit tracking: Every commit that references a ticket number appears inside Zendesk, with the files it touched Two-way comment sync: GitHub comments appear in Zendesk; ticket comments post to GitHub Custom issue templates: Use your existing GitHub issue templates when creating from Zendesk Multiple issues per ticket: Link as many GitHub issues as needed to one ticket, and vice versa Auto-tagging: Zendesk tickets are automatically tagged when linked or when an issue is closed Role-based permissions: Control which agents can create or modify GitHub issues Simple per-agent pricing: $4 per Zendesk agent, per month. Unlimited tickets and integrations. Free trial included. Works with GitHub.com. Security & Data Disclosure Git-Zen relays data between Zendesk and GitHub in real time: ticket subject, description, and comments are read from and written to your Zendesk account, and corresponding issue data (title, description, status, assignee, labels, and comments) is read from and written to your GitHub account, to keep both systems in sync. We store your OAuth access tokens (encrypted) and account configuration (connected GitHub account/workspace, sync settings, field mappings) on Git-Zen servers so we can act on your behalf. We do not separately retain ticket or issue content on our servers -- sync state is written back into a private custom field on the Zendesk ticket itself. Authentication uses OAuth 2.0 for both Zendesk and GitHub. For more information, visit https://www.git-zen.com
Tickler
Checklists in Zendesk tickets, with workflow Tickler brings structured checklists directly into your Zendesk tickets, so your team always knows what needs to be done and what’s already been handled. Whether you're onboarding a customer, managing an escalation, or handling day-to-day support work, Tickler keeps tasks visible and part of your normal workflow. No spreadsheets or side docs. Use checklists your way Create checklists on the fly, reuse templates, or trigger them automatically based on ticket conditions. Ad-hoc lists for one-off tasks Saved lists (templates) for repeatable workflows Automatic lists based on tags or field values You can run multiple checklists on a single ticket when needed. Track tasks and keep work moving Mark tasks as Done, Pending, or Skipped Add comments to individual tasks Reorder and update tasks as work evolves Track progress with a clear visual indicator Everything is saved with the ticket. Turn checklists into actions Update ticket, user, or organization fields automatically Apply macros or manage tags when tasks are completed Trigger actions per task or when the checklist is complete Add updates directly into ticket comments Keep work consistent Prevent steps from being missed or completed out of order Prevent tickets from being solved until tasks are complete Require a comment before selected tasks can be completed or skipped Use shared templates to standardize processes View full activity history for visibility and handovers Make progress visible Export checklist progress into Zendesk ticket fields Use progress in views, triggers, and notifications Built for real support teams Use Tickler to standardize onboarding, manage escalations, handle multi-step requests, and keep teams aligned on what’s done and what’s next. Advanced configuration Tickler supports YAML or JSON configuration for more complex workflows. Trigger lists using tags, fields, or combinations Customize formatting and behavior Control statuses and permissions Enable guided mode and require comments on selected tasks Getting started Tickler works directly in the Zendesk ticket sidebar and is quick to set up. For full setup and configuration, see the Tickler user guide. About Lovestock & Leaf Tickler is built by Lovestock & Leaf, creators of Zendesk apps designed to improve how support teams work. Questions? Contact support@lovestockleaf.com. Privacy policy Your privacy is important to us. Lovestock & Leaf apps do not transfer or store sensitive Zendesk data outside of Zendesk. All data is processed through Zendesk’s APIs and remains within your Zendesk environment. We are committed to transparency about how our apps handle Zendesk data. For full details, please review our company privacy policy and Zendesk API data privacy handling notice: https://www.lovestockleaf.com/privacy
