Tickler for Zendesk

Turn checklists into actions

Update ticket, user, or organization fields automatically

Apply macros or manage tags when tasks are completed

Trigger actions per task or when the checklist is complete

Add updates directly into ticket comments

Keep work consistent

Prevent steps from being missed or completed out of order

Prevent tickets from being solved until tasks are complete

Require a comment before selected tasks can be completed or skipped

Use shared templates to standardize processes

View full activity history for visibility and handovers

Make progress visible

Export checklist progress into Zendesk ticket fields

Use progress in views, triggers, and notifications

Built for real support teams

Use Tickler to standardize onboarding, manage escalations, handle multi-step requests, and keep teams aligned on what’s done and what’s next.

Advanced configuration

Tickler supports YAML or JSON configuration for more complex workflows.

Trigger lists using tags, fields, or combinations

Customize formatting and behavior

Control statuses and permissions

Enable guided mode and require comments on selected tasks

Getting started

Tickler works directly in the Zendesk ticket sidebar and is quick to set up.

For full setup and configuration, see the Tickler user guide.

About Lovestock & Leaf

Tickler is built by Lovestock & Leaf, creators of Zendesk apps designed to improve how support teams work.

Questions? Contact support@lovestockleaf.com.

Privacy policy

Your privacy is important to us.

Lovestock & Leaf apps do not transfer or store sensitive Zendesk data outside of Zendesk. All data is processed through Zendesk’s APIs and remains within your Zendesk environment.

We are committed to transparency about how our apps handle Zendesk data.

For full details, please review our company privacy policy and Zendesk API data privacy handling notice: https://www.lovestockleaf.com/privacy