AssetSonar vs BeyondTrust Remote — Zendesk

AssetSonar vs BeyondTrust Remote Support

Name: AssetSonar
Availability: OnlineOnly
Rating: 5 (7 reviews)

Side-by-side comparison · 24 data points

AssetSonar

5.0·7reviews

Resolve IT tickets faster with complete asset context

zendeskFree to install

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1. Listing metadata

Field-level data

	AssetSonar	BeyondTrust Remote Support
Tagline	“Resolve IT tickets faster with complete asset context”53 chars	“Adds BeyondTrust Remote Support Integration powered by Bomgar”61 chars
Description	2022 / 5000 chars40% used	2432 / 5000 chars49% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	EZO	BeyondTrust Corporation
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between AssetSonar and BeyondTrust Remote Support
Metric	AssetSonar	BeyondTrust Remote Support
Rating	★ 5.0 ★	4.0 ★
Total reviews	7	★ 14
Free plan	Yes	Yes
Pricing	Free to install	Free to install

3. App details

Long-form description · keyword frequency

AssetSonar

EZO AssetSonar brings IT Asset Management (ITAM), Software Asset Management (SAM), IT Service Management (ITSM), and Patch Management into one connected platform, and puts that context directly inside Zendesk. Built for mid-market and enterprise IT teams that have outgrown spreadsheets and siloed point tools, AssetSonar turns every support ticket into a fully informed one. At its core is the IT Graph, a live relationship model that connects assets, users, software, licenses, contracts, vendors, locations, and tickets into a single source of truth. That context is what powers the AssetSonar experience in Zendesk. For IT Agents: Open any ticket in the Zendesk Agent Workspace and see the requester's complete profile; assigned devices, installed software, license usage, entitlements, and lifecycle status without leaving the conversation. Link assets to tickets in one click so hardware history and service activity stay connected. For employees: Request hardware or software directly from the Zendesk Help Center with real-time visibility into what's available. Fewer duplicate requests, less back-and-forth, and complete context handed to IT from the start. For IT & SAM Teams: Automate onboarding, offboarding, approvals, license reclamation, and notifications with AI-assisted workflows. Track software usage, surface underutilized licenses, manage renewals, and stay audit-ready. Built-in patch and vulnerability visibility helps teams spot affected assets, CVEs, and remediation status before escalation. Native integrations with Okta, Microsoft Entra ID, Intune, and Jamf keep identity, devices, and access in sync. Together, AssetSonar and Zendesk give IT one unified system to resolve issues faster, control spend, tighten compliance, and manage the full employee and asset lifecycle. EZO processes Customer Data in accordance with its Terms of Service. Additionally, EZO's Privacy Policy applies to processing of Personal Data. For more information, reach out to us at [email protected].

Top keywords

assetsonar5×1.75%
software5×1.75%
zendesk5×1.75%
management4×1.40%
asset3×1.05%
assets3×1.05%
context3×1.05%
service3×1.05%
teams3×1.05%
asset management2×0.70%
complete2×0.70%
connected2×0.70%

BeyondTrust Remote Support

Simply locate the BeyondTrust Remote Support app in the Zendesk Apps Marketplace (Admin > Apps > Marketplace) and click Install. Settings for the app include (required settings in bold text): Title – Name of the app provided in upload step; can be overridden here Hostname – Hostname of the BeyondTrust Remote Support appliance Issues – A list of issues from which an end-user can choose when using the ‘Get Support Now’ button to start a chat session. These should be entered one per line in the format issuecode=IssueName where issuecode is the issue code configured for the issue in the Remote Support appliance /login interface and IssueName is the user-friendly name that will be displayed to the end-user in the dropdown list. Jumpoints – A list of Jumpoints configured for the Remote Support appliance from which an agent can choose entered one per line. Allow Jump-To Pinned Client Session – Determines whether jump method is available to agents Allow Push and Start Local Jump Session – Determines whether jump method is available to agents Allow Push and Start Remote Jump Session – Determines whether jump method is available to agents (if enabled, requires at least one Jumpoint to be entered) Allow Remote Desktop (RDP) Session – Determines whether jump method is available to agents (if enabled, requires at least one Jumpoint to be entered) Allow Remote Console Session – Determines whether jump method is available to agents (if enabled, requires at least one Jumpoint to be entered) Enable role restrictions – This is a standard Zendesk app setting that allows you to customize which (agent) roles will see the UI elements provided by the app Once the app is installed and configured, you should see the UI elements (buttons) in the appropriate section when viewing an existing ticket or creating a new ticket. The final portion of the app is for end-users and must also be configured by an administrator. Just as with the Generate Session Key and Jump buttons, when viewing a ticket administrator users will see an additional button labelled Customize Help Center. Clicking the button will open a modal dialog with instructions for editing the current theme to add the support button to ticket views for end-users. When clicked, a chat support session tied to the selected ticket will be started and routed to the appropriate team based on the issue selected by the user prior to clicking the button.

Top keywords

jump8×2.04%
session8×2.04%

Frequently asked

Common questions about this comparison

Is AssetSonar or BeyondTrust Remote Support cheaper?

Both AssetSonar and BeyondTrust Remote Support offer paid plans only. AssetSonar starts at Free to install; BeyondTrust Remote Support starts at Free to install. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, AssetSonar or BeyondTrust Remote Support?

AssetSonar has the higher average rating (5.0★ from 7 reviews) compared to BeyondTrust Remote Support (4.0★ from 14 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose AssetSonar or BeyondTrust Remote Support?

AssetSonar holds the higher average rating (5.0★ vs 4.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, AssetSonar or BeyondTrust Remote Support?

Both apps are one-click installs from the Zendesk Marketplace. BeyondTrust Remote Support has the deeper published review base (14 vs 7), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

AssetSonar typically suits early-stage and growth-mode teams based on its published review base (7 reviews). BeyondTrust Remote Support typically suits early-stage and growth-mode teams based on its published review base (14 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between AssetSonar and BeyondTrust Remote Support?

Migration support varies by app and category. AssetSonar and BeyondTrust Remote Support both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from AssetSonar" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AssetSonar vs BeyondTrust Remote Support

AssetSonar

1. Listing metadata

2. Categories & rankings

BeyondTrust Remote Support

At a glance

AppRanks verdict

3. App details

Frequently asked

Is AssetSonar or BeyondTrust Remote Support cheaper?

Which has better reviews, AssetSonar or BeyondTrust Remote Support?

Should I choose AssetSonar or BeyondTrust Remote Support?

Which is faster to set up, AssetSonar or BeyondTrust Remote Support?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between AssetSonar and BeyondTrust Remote Support?

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