Side-by-side comparison · 24 data points
Monitor and respond to iOS, Android, and Samsung reviews right from Zendesk.
| App Reviews by AppFollow | Survey | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
| Metric | App Reviews by AppFollow | Survey |
|---|---|---|
| Rating | 5.0 ★ | 5.0 ★ |
| Total reviews | 22 | ★ 49 |
| Free plan | ★ Yes | — |
| Pricing | Free to install | Multiple plans available |
App Reviews by AppFollow and Survey are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
On pricing, App Reviews by AppFollow offers a free tier (Free to install) while Survey starts at Multiple plans available. For early-stage teams validating fit, the free-tier path lets you run the app on real workloads before committing budget.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most support teams the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: App Reviews by AppFollow audit • Survey audit
| Keyword | App Reviews by AppFollow | Survey |
|---|---|---|
| analytics | Not ranked | #6 |
| triage response automation | Not ranked | #6 |
| triage response | Not ranked | #7 |
App Reviews by AppFollow is the cheaper option — it offers a free plan (Free to install). Survey starts at Multiple plans available. Both publish their pricing on the Zendesk Marketplace; AppRanks mirrors what's listed on each refresh cycle.
App Reviews by AppFollow (5.0★, 22 reviews) and Survey (5.0★, 49 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
AppRanks cannot separate these two on rating — both sit at 5.0★. Survey does carry the larger published review base (49 vs 22). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace. Survey has the deeper published review base (49 vs 22), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
App Reviews by AppFollow typically suits early-stage and growth-mode teams based on its published review base (22 reviews). Survey typically suits early-stage and growth-mode teams based on its published review base (49 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. App Reviews by AppFollow and Survey both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from App Reviews by AppFollow" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
