Assembled
Assembled is the support operations platform that helps companies maintain exceptional customer experiences, no matter what lies ahead. Leading brands like Stripe, Zoom, Etsy and Autodesk use Assembled to make sure customers always get the right answer at the right time. Assembled’s workforce management (WFM) and vendor management capabilities ensure optimal staffing decisions and accurate forecasting. Assembled Assist helps resolve customer issues faster by leveraging AI to get answers, draft replies, and automate repetitive tasks end-to-end. Our transparent reporting helps you gain visibility into performance and productivity, and unlocks new ways to serve evolving customer needs. The Assembled app for Zendesk puts mission-critical support operations tools at your team’s fingertips: Get instant answers from your knowledge base and integrations, in your brand’s voice Summarize, translate, rephrase responses to customers Stay coordinated with individual and team schedules Receive real-time updates on upcoming events and schedule changes Note that the App is not required to use Assembled’s integration with Zendesk for case tagging, volume, forecasting, and productivity metrics. Why Assembled? AI powered agent Assist. Assist resolves customer inquiries faster by drafting complete responses based on your help center and integrations, all while adhering to your brand’s voice. With Assist, agents have the tools they need to move faster and admins can automate repetitive processes end-to-end. Assist uses AI to help agents summarize tickets, translate replies, write initial greetings, and wrap up tickets for escalation. Get actionable forecasting right out of the box. Our out-of-the-box, easy-to-configure contact volume forecasting gives you everything you need to make accurate and efficient headcount and scheduling decisions. Create flexible schedules quickly and intuitively. Powered by templates, keyboard shortcuts, and blazing-fast workflows, scheduling in Assembled is 60% faster than WFM alternatives. Quickly and easily create optimal schedules based on forecasted requirements, time zones, and more. Make data-driven decisions with robust reporting. You and your team deserve so much better when it comes to metrics visibility. That’s why our analytics experience is purpose-built to optimize scheduling, manage your team, and hit key metrics. Unlock company-wide visibility with data access. Use our open API and CSV exports to pull performance metrics into and out of your own business intelligence tools like Looker and Tableau for leadership-ready reporting. Connect to your existing tech stack and workflow. Unify data from your favorite contact platforms and collaboration tools so teams can focus more, and context-switch less.
Ticket Analytics
Give agents real-time insight on a ticket. Overview of stats on a ticket You'll be able to see these stats: Relative date when a ticket was created Relative date when a ticket was last updated How many comments a ticket has Ideal for organizations that need more insight in a single ticket Give agents real-time insight on a ticket. Sparkly, Amsterdam, the Netherlands.
