Side-by-side comparison · 24 data points
| Dialpad | 55PBX Softphone PABX Virtual | |
|---|---|---|
| Tagline | — | — |
| Description | — | — |
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
| Metric | Dialpad | 55PBX Softphone PABX Virtual |
|---|---|---|
| Rating | 4.0 ★ | ★ 5.0 ★ |
| Total reviews | 86 | ★ 92 |
| Free plan | Yes | Yes |
| Pricing | Free to install | Free to install |
| Built for Shopify | — | — |
Based on the data on this page, 55PBX Softphone PABX Virtual is the stronger choice for most Zendesk Marketplace merchants — 5.0★ vs Dialpad's 4.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Dialpad at Free to install, 55PBX Softphone PABX Virtual at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to 55PBX Softphone PABX Virtual; mid-market and enterprise merchants with specific feature requirements should evaluate both — Dialpad's 86-review base may include the workflow context that matches your specific use case better than 55PBX Softphone PABX Virtual's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Dialpad audit • 55PBX Softphone PABX Virtual audit
Both Dialpad and 55PBX Softphone PABX Virtual offer paid plans only. Dialpad starts at Free to install; 55PBX Softphone PABX Virtual starts at Free to install. Compare the per-tier features in the Pricing section above before committing.
55PBX Softphone PABX Virtual has the higher average rating (5.0★ from 92 reviews) compared to Dialpad (4.0★ from 86 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Dialpad fits better if you prioritize broader integrations; 55PBX Softphone PABX Virtual is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace marketplace. 55PBX Softphone PABX Virtual has more onboarding documentation maturity (92 reviews vs 86), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Dialpad typically suits early-stage and growth-mode stores based on its review-base composition (86 reviews). 55PBX Softphone PABX Virtual aligns more with early-stage and growth-mode stores (92 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Dialpad and 55PBX Softphone PABX Virtual both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Dialpad" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
