Lightning Macros vs Hide Ticket Fields — Zendesk

Lightning Macros vs Hide Ticket Fields

Name: Lightning Macros
Availability: OnlineOnly
Rating: 5 (3 reviews)

Side-by-side comparison · 24 data points

Lightning Macros

5.0·3reviews

Enhanced macro functionality. Increase productivity, reduce errors.

zendeskFree 14-day trial

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1. Listing metadata

Field-level data

	Lightning Macros	Hide Ticket Fields
Tagline	“Enhanced macro functionality. Increase productivity, reduce errors.”67 chars	“Simply choose which ticket fields to hide from agents”53 chars
Description	2870 / 5000 chars57% used	1707 / 5000 chars34% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	Lightning Macros	SweetHawk
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between Lightning Macros and Hide Ticket Fields
Metric	Lightning Macros	Hide Ticket Fields
Rating	5.0 ★	5.0 ★
Total reviews	3	★ 865
Free plan	Yes	Yes
Pricing	Free 14-day trial	Free

Keyword	Lightning Macros	Hide Ticket Fields
macros	#4	Not ranked

5. App details

Long-form description · keyword frequency

Lightning Macros

Add text fields, integers, decimals, dropdown lists, and more to your macros! Increase productivity, reduce errors. When an agent applies a Lightning Macro to a ticket, they’re automatically prompted with a form that enables them to quickly customize only the parts of the macro you specify (see screenshots). By using the tab key, they can quickly complete the form without ever using their mouse. Add validation logic to your fields to eliminate errors! See 'How to Install' for your 14 day free trial. For more information visit: http://www.lightningmacros.com Example Let's say you’ve created a macro to quickly respond to your customers that have received their order later than promised. Most of the text in your macro is standardized but you need to customize their name, the discount you’re providing them and the refund amount they should expect on their credit card statement. Hi [INSERT CUSTOMER NAME HERE], We’re so sorry you received your Acme Sprocket later than we promised. To make this right, we’re going to give you a [INSERT DISCOUNT AMOUNT HERE]% discount. You should see a refund on your bank statement for [INSERT REFUND AMOUNT HERE] in 3-5 business days. [INSERT SOME PERSONALIZED TEXT HERE] Sincerely, {{current_user.name}} While this works, it is less than ideal for two primary reasons: Speed. To add customized text, the agent must drag their mouse over the parts they would like to change. In just this simple example, the agent must move their mouse, drag over text, and then type up to 6 times. This is extremely time consuming. Accuracy. The customized text isn’t validated, so it’s too easy for your agents to accidentally add something like “we’re going to give you a 1000% discount.” Using macros this way is error-prone! Wouldn’t it be great if your agents could easily add customized text without moving their mouse at all? And wouldn’t it be super sweet if macros validated custom text, preventing confusing and embarrassing typos? We agree—that’s why we created Lightning Macros. With just a few tweaks to your existing macros, whenever an agent applies a macro, they’re immediately prompted with a validated entry form that they can complete quickly by pressing the tab key. Field Types Textbox: A short line of text. Examples: name, apartment number, product name, etc. Memo: Multiple lines of text. Examples: address, product description, personalized message, etc. Integer: An integer. Define minimum and maximum values. Examples: quantity, age, discount amount, SKU number, etc. Decimal: A decimal. Define minimum and maximum values. Examples: dollar amount, precise discount amount, etc. Dropdown List: A pre-defined list of options. Examples: color, subscription type, membership level, category, etc. Optional Text: An optional block of text. Examples: return instructions, terms of service, etc.

Top keywords

text12×2.57%
amount6×1.28%
discount6×1.28%
etc6×1.28%
examples6×1.28%
re6×1.28%
add5×1.07%
macro5×1.07%
macros5×1.07%
name5×1.07%
agent4×0.86%
here4×0.86%

Hide Ticket Fields

Hide ticket fields you don't want agents to see This simple and straight forward app hides ticket fields you select in the agent interface for all agents. Need more functionality? Should you have the need for more advanced and granular control and need to hide fields based on the role(s) or group the agent is a member of and/or based on the value of another ticket field, please try out the powerful Field Rules app. Bundle pricing When you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. Check out our pricing calculator and see the how much value you can unlock with the Suite. We take data privacy very seriously, please see our privacy policy. About us Our Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as ITSM change management, Employee Service, and project management. Some of our most popular apps are: Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!) Calendar - link calendar events with Zendesk tickets to make your planning process simpler Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like. Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.

Top keywords

zendesk7×2.61%
agents4×1.49%
tickets4×1.49%
agent3×1.12%
fields3×1.12%
processes3×

Frequently asked

Common questions about this comparison

Is Lightning Macros or Hide Ticket Fields cheaper?

Both Lightning Macros and Hide Ticket Fields offer paid plans only. Lightning Macros starts at Free 14-day trial; Hide Ticket Fields starts at Free. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Lightning Macros or Hide Ticket Fields?

Lightning Macros (5.0★, 3 reviews) and Hide Ticket Fields (5.0★, 865 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Lightning Macros or Hide Ticket Fields?

AppRanks cannot separate these two on rating — both sit at 5.0★. Hide Ticket Fields does carry the larger published review base (865 vs 3). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Lightning Macros or Hide Ticket Fields?

Both apps are one-click installs from the Zendesk Marketplace. Hide Ticket Fields has the deeper published review base (865 vs 3), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

Lightning Macros typically suits early-stage and growth-mode teams based on its published review base (3 reviews). Hide Ticket Fields typically suits early-stage and growth-mode teams based on its published review base (865 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Lightning Macros and Hide Ticket Fields?

Migration support varies by app and category. Lightning Macros and Hide Ticket Fields both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Lightning Macros" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Lightning Macros vs Hide Ticket Fields

Lightning Macros

1. Listing metadata

2. Categories & rankings

Hide Ticket Fields

At a glance

AppRanks verdict

3. Search rankings

4. Activity in the last 90 days

Lightning Macros · 1 changes

Hide Ticket Fields · 0 changes

5. App details

Frequently asked

Is Lightning Macros or Hide Ticket Fields cheaper?

Which has better reviews, Lightning Macros or Hide Ticket Fields?

Should I choose Lightning Macros or Hide Ticket Fields?

Which is faster to set up, Lightning Macros or Hide Ticket Fields?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between Lightning Macros and Hide Ticket Fields?

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