Lightning Macros vs Ticket Family by — Zendesk

Lightning Macros vs Ticket Family by BCR.CX

Name: Lightning Macros
Availability: OnlineOnly
Rating: 5 (3 reviews)

Side-by-side comparison · 24 data points

Lightning Macros

5.0·3reviews

Enhanced macro functionality. Increase productivity, reduce errors.

zendeskFree 14-day trial

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1. Listing metadata

Field-level data

	Lightning Macros	Ticket Family by BCR.CX
Tagline	“Enhanced macro functionality. Increase productivity, reduce errors.”67 chars	“Create and link all tickets together like a Family.”51 chars
Description	2870 / 5000 chars57% used	1215 / 5000 chars24% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	Lightning Macros	BCR.CX
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between Lightning Macros and Ticket Family by BCR.CX
Metric	Lightning Macros	Ticket Family by BCR.CX
Rating	5.0 ★	5.0 ★
Total reviews	3	★ 30
Free plan	Yes	Yes
Pricing	Free 14-day trial	Free 7-day trial, then $9.00 per month

Keyword	Lightning Macros	Ticket Family by BCR.CX
macros	#4	Not ranked

5. App details

Long-form description · keyword frequency

Lightning Macros

Add text fields, integers, decimals, dropdown lists, and more to your macros! Increase productivity, reduce errors. When an agent applies a Lightning Macro to a ticket, they’re automatically prompted with a form that enables them to quickly customize only the parts of the macro you specify (see screenshots). By using the tab key, they can quickly complete the form without ever using their mouse. Add validation logic to your fields to eliminate errors! See 'How to Install' for your 14 day free trial. For more information visit: http://www.lightningmacros.com Example Let's say you’ve created a macro to quickly respond to your customers that have received their order later than promised. Most of the text in your macro is standardized but you need to customize their name, the discount you’re providing them and the refund amount they should expect on their credit card statement. Hi [INSERT CUSTOMER NAME HERE], We’re so sorry you received your Acme Sprocket later than we promised. To make this right, we’re going to give you a [INSERT DISCOUNT AMOUNT HERE]% discount. You should see a refund on your bank statement for [INSERT REFUND AMOUNT HERE] in 3-5 business days. [INSERT SOME PERSONALIZED TEXT HERE] Sincerely, {{current_user.name}} While this works, it is less than ideal for two primary reasons: Speed. To add customized text, the agent must drag their mouse over the parts they would like to change. In just this simple example, the agent must move their mouse, drag over text, and then type up to 6 times. This is extremely time consuming. Accuracy. The customized text isn’t validated, so it’s too easy for your agents to accidentally add something like “we’re going to give you a 1000% discount.” Using macros this way is error-prone! Wouldn’t it be great if your agents could easily add customized text without moving their mouse at all? And wouldn’t it be super sweet if macros validated custom text, preventing confusing and embarrassing typos? We agree—that’s why we created Lightning Macros. With just a few tweaks to your existing macros, whenever an agent applies a macro, they’re immediately prompted with a validated entry form that they can complete quickly by pressing the tab key. Field Types Textbox: A short line of text. Examples: name, apartment number, product name, etc. Memo: Multiple lines of text. Examples: address, product description, personalized message, etc. Integer: An integer. Define minimum and maximum values. Examples: quantity, age, discount amount, SKU number, etc. Decimal: A decimal. Define minimum and maximum values. Examples: dollar amount, precise discount amount, etc. Dropdown List: A pre-defined list of options. Examples: color, subscription type, membership level, category, etc. Optional Text: An optional block of text. Examples: return instructions, terms of service, etc.

Top keywords

text12×2.57%
amount6×1.28%
discount6×1.28%
etc6×1.28%
examples6×1.28%
re6×1.28%
add5×1.07%
macro5×1.07%
macros5×1.07%
name5×1.07%
agent4×0.86%
here4×0.86%

Ticket Family by BCR.CX

What is Ticket Family? Ticket Family is a Zendesk application developed by BCR.CX that allows you to group related tickets into a single view for better management and problem resolution. With Ticket Family, users can easily see all conversations and interactions related to a specific issue, allowing for a better understanding of context and a more effective response. How to use Ticket Family? To use Ticket Family, simply install the application on your Zendesk account and then group related tickets using the 'Ticket Family' field on the ticket details page. This will create a unique view for all tickets in the group, allowing users to work together to resolve the problem more quickly and efficiently. Why choose BCR.CX applications? BCR.CX is a company specialized in Business Processes Outsourcing (BPO) and Business Environment Outsourcing (BEO), which develops applications to help companies improve their processes and offer a high-quality customer service experience. By choosing BCR.CX applications, customers can rely on quality products that will help increase their teams' efficiency and productivity. To learn more about BCR.CX's services and products, visit the website https://bcrcx.com/.

Top keywords

ticket6×3.19%
bcr5×2.66%
family5×2.66%
ticket family5×2.66%
bcr cx4×2.13%
cx4×2.13%
applications3×1.60%
group3×1.60%

Frequently asked

Common questions about this comparison

Is Lightning Macros or Ticket Family by BCR.CX cheaper?

Both Lightning Macros and Ticket Family by BCR.CX offer paid plans only. Lightning Macros starts at Free 14-day trial; Ticket Family by BCR.CX starts at Free 7-day trial, then $9.00 per month. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Lightning Macros or Ticket Family by BCR.CX?

Lightning Macros (5.0★, 3 reviews) and Ticket Family by BCR.CX (5.0★, 30 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Lightning Macros or Ticket Family by BCR.CX?

AppRanks cannot separate these two on rating — both sit at 5.0★. Ticket Family by BCR.CX does carry the larger published review base (30 vs 3). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Lightning Macros or Ticket Family by BCR.CX?

Both apps are one-click installs from the Zendesk Marketplace. Ticket Family by BCR.CX has the deeper published review base (30 vs 3), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

Lightning Macros typically suits early-stage and growth-mode teams based on its published review base (3 reviews). Ticket Family by BCR.CX typically suits early-stage and growth-mode teams based on its published review base (30 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Lightning Macros and Ticket Family by BCR.CX?

Migration support varies by app and category. Lightning Macros and Ticket Family by BCR.CX both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Lightning Macros" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Lightning Macros vs Ticket Family by BCR.CX

Lightning Macros

1. Listing metadata

2. Categories & rankings

Ticket Family by BCR.CX

At a glance

AppRanks verdict

3. Search rankings

4. Activity in the last 90 days

Lightning Macros · 1 changes

Ticket Family by BCR.CX · 0 changes

5. App details

Frequently asked

Is Lightning Macros or Ticket Family by BCR.CX cheaper?

Which has better reviews, Lightning Macros or Ticket Family by BCR.CX?

Should I choose Lightning Macros or Ticket Family by BCR.CX?

Which is faster to set up, Lightning Macros or Ticket Family by BCR.CX?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between Lightning Macros and Ticket Family by BCR.CX?

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