AI Copilot by Pluno vs Lightning Macros — Zendesk

AI Copilot by Pluno vs Lightning Macros

Name: AI Copilot by Pluno
Availability: OnlineOnly
Rating: 5 (17 reviews)

Side-by-side comparison · 24 data points

AI Copilot by Pluno

5.0·17reviews

Suggested answers based on past tickets & knowledge base - with reasoning

zendeskFree to install

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1. Listing metadata

Field-level data

	AI Copilot by Pluno	Lightning Macros
Tagline	“Suggested answers based on past tickets & knowledge base - with reasoning”73 chars	“Enhanced macro functionality. Increase productivity, reduce errors.”67 chars
Description	2723 / 5000 chars54% used	2870 / 5000 chars57% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	Pluno	Lightning Macros
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between AI Copilot by Pluno and Lightning Macros
Metric	AI Copilot by Pluno	Lightning Macros
Rating	5.0 ★	5.0 ★
Total reviews	★ 17	3
Free plan	Yes	Yes
Pricing	Free to install	Free 14-day trial, then $5.00 per agent, per month

Keyword	AI Copilot by Pluno	Lightning Macros
macros	Not ranked	#4

5. App details

Long-form description · keyword frequency

AI Copilot by Pluno

Overview Pluno's Copilot helps support agents respond faster and confidently by generating context-aware replies to tickets inside Zendesk. No more digging through your knowledge base or writing answers from scratch. With one click, agents get a suggested reply with reasoning and references, ready to send. And when needed, chat with the copilot to surface the right info on demand. Problem it solves? Looking up answers in help docs or past tickets Manually drafting responses from scratch Verifying accuracy and consistency Overall: Slower replies, more agent effort, and inconsistent customer experiences. How can you trust it? Every AI-suggested reply includes: Clear reasoning: see how the answer was formed, step by step. Direct references: source links to your help centre, docs, or ticket history, making verification effortless. Agents stay in control, with the context and evidence to back every reply. What you can expect in return?- Up to 40% faster first responses → suggested replies cut down manual research and drafting time. 30-50% less agent effort → fewer clicks and less searching through the knowledge base Consistent, reference-backed answers → reduce escalations caused by unclear or inaccurate responses. Boost CSAT by 10-15% → customers get faster, clearer, and more reliable support. Accelerated onboarding → new agents ramp up quickly by leaning on Copilot reasoning and references. Scalable quality → maintain high standards of support even as ticket volumes grow. What's included? Suggested Replies Generate intelligent, context-aware draft responses instantly. Reasoning + References Every suggested reply comes with clear reasoning and direct references. Interactive Copilot Chat Chat with the copilot in the Zendesk Sidebar to quickly surface the right information from the knowledge base. Success Stories Explore how teams are resolving tickets faster with Answer Copilot. Security & Compliance Detailed security and data protection policies. FAQs Is Pluno free to use? Yes. Upgrade options available for more ⚡. Which support channels does Pluno work with? It works directly in Zendesk, covering email, web widget, and other Zendesk channels. Do I need technical skills to set up or use Pluno? No coding needed. Setup is simple and takes under 10 minutes. Support & Maintenance Reach us via our website, or email. Your call. Fast response times: within a few hours Onboarding help is available Weekly feature updates and improvements Follow our changelog This app requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See About Sunshine Conversations for more information.

Top keywords

copilot6×1.52%
reasoning5×1.27%
references5×1.27%
support5×1.27%
zendesk5×1.27%
agents4×1.01%
faster4×1.01%
replies4×1.01%
reply4×1.01%
responses4×1.01%
suggested4×1.01%
answers3×0.76%

Lightning Macros

Add text fields, integers, decimals, dropdown lists, and more to your macros! Increase productivity, reduce errors. When an agent applies a Lightning Macro to a ticket, they’re automatically prompted with a form that enables them to quickly customize only the parts of the macro you specify (see screenshots). By using the tab key, they can quickly complete the form without ever using their mouse. Add validation logic to your fields to eliminate errors! See 'How to Install' for your 14 day free trial. For more information visit: http://www.lightningmacros.com Example Let's say you’ve created a macro to quickly respond to your customers that have received their order later than promised. Most of the text in your macro is standardized but you need to customize their name, the discount you’re providing them and the refund amount they should expect on their credit card statement. Hi [INSERT CUSTOMER NAME HERE], We’re so sorry you received your Acme Sprocket later than we promised. To make this right, we’re going to give you a [INSERT DISCOUNT AMOUNT HERE]% discount. You should see a refund on your bank statement for [INSERT REFUND AMOUNT HERE] in 3-5 business days. [INSERT SOME PERSONALIZED TEXT HERE] Sincerely, {{current_user.name}} While this works, it is less than ideal for two primary reasons: Speed. To add customized text, the agent must drag their mouse over the parts they would like to change. In just this simple example, the agent must move their mouse, drag over text, and then type up to 6 times. This is extremely time consuming. Accuracy. The customized text isn’t validated, so it’s too easy for your agents to accidentally add something like “we’re going to give you a 1000% discount.” Using macros this way is error-prone! Wouldn’t it be great if your agents could easily add customized text without moving their mouse at all? And wouldn’t it be super sweet if macros validated custom text, preventing confusing and embarrassing typos? We agree—that’s why we created Lightning Macros. With just a few tweaks to your existing macros, whenever an agent applies a macro, they’re immediately prompted with a validated entry form that they can complete quickly by pressing the tab key. Field Types Textbox: A short line of text. Examples: name, apartment number, product name, etc. Memo: Multiple lines of text. Examples: address, product description, personalized message, etc. Integer: An integer. Define minimum and maximum values. Examples: quantity, age, discount amount, SKU number, etc. Decimal: A decimal. Define minimum and maximum values. Examples: dollar amount, precise discount amount, etc. Dropdown List: A pre-defined list of options. Examples: color, subscription type, membership level, category, etc. Optional Text: An optional block of text. Examples: return instructions, terms of service, etc.

Top keywords

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Frequently asked

Common questions about this comparison

Is AI Copilot by Pluno or Lightning Macros cheaper?

Both AI Copilot by Pluno and Lightning Macros offer paid plans only. AI Copilot by Pluno starts at Free to install; Lightning Macros starts at Free 14-day trial, then $5.00 per agent, per month. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, AI Copilot by Pluno or Lightning Macros?

AI Copilot by Pluno (5.0★, 17 reviews) and Lightning Macros (5.0★, 3 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose AI Copilot by Pluno or Lightning Macros?

AppRanks cannot separate these two on rating — both sit at 5.0★. AI Copilot by Pluno does carry the larger published review base (17 vs 3). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, AI Copilot by Pluno or Lightning Macros?

Both apps are one-click installs from the Zendesk Marketplace. AI Copilot by Pluno has the deeper published review base (17 vs 3), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

AI Copilot by Pluno typically suits early-stage and growth-mode teams based on its published review base (17 reviews). Lightning Macros typically suits early-stage and growth-mode teams based on its published review base (3 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between AI Copilot by Pluno and Lightning Macros?

Migration support varies by app and category. AI Copilot by Pluno and Lightning Macros both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Lightning Macros" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AI Copilot by Pluno vs Lightning Macros

AI Copilot by Pluno

1. Listing metadata

2. Categories & rankings

Lightning Macros

At a glance

AppRanks verdict

3. Search rankings

4. Activity in the last 90 days

AI Copilot by Pluno · 2 changes

Lightning Macros · 1 changes

5. App details

Frequently asked

Is AI Copilot by Pluno or Lightning Macros cheaper?

Which has better reviews, AI Copilot by Pluno or Lightning Macros?

Should I choose AI Copilot by Pluno or Lightning Macros?

Which is faster to set up, AI Copilot by Pluno or Lightning Macros?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between AI Copilot by Pluno and Lightning Macros?

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