ResolveReady
Support teams resolve tickets too fast. Missing internal notes, unconfirmed refunds, and skipped escalation steps create reopens, QA failures, and compliance gaps. ResolveReady gives agents a clear solve-readiness checklist before resolution. How it works Admins build solve-readiness workflows without code Lite supports tag-based targeting; Pro adds form, group, brand, status, and field-value conditions Agents see required steps in the ticket sidebar and complete them once Steps can save to mapped Zendesk ticket fields; Pro also supports internal notes and resolution summaries Each saved workflow applies one generated workflow tag for auditability Pro can block selected ticket statuses until required steps are done Workflow templates included Customer verification Refund verification Escalation completeness Bug escalation VIP customer workflow Compliance confirmation Start from scratch What it prevents Tickets resolved without required context Refunds processed without approval confirmation Escalations handed off without context Compliance steps skipped under ticket volume pressure Reopens caused by missing resolution information Why teams keep it ResolveReady writes configured workflow outputs directly to Zendesk and applies a workflow tag, giving operations and QA teams a simple audit trail inside Zendesk. Setup time Most teams are live in under 10 minutes using workflow templates. Data and privacy Core workflow processing runs within the Zendesk App Framework. ResolveReady reads only the ticket tags, form, group, brand, status, and configured field values needed to evaluate administrator-defined workflows, and writes only to fields, internal notes, and tags that those workflows configure. ResolveReady sends privacy-minimized product telemetry to ASA Labs containing the app version, plan, a random installation identifier, Zendesk account subdomain, event type, and aggregate workflow/step counts. Telemetry never includes ticket content or IDs, requester information, comments, field values, email addresses, agent identity, workflow labels or text, URLs, secrets, or authentication tokens. ResolveReady does not sell customer data or use it for advertising.
Assembled
Assembled is the support operations platform that helps companies maintain exceptional customer experiences, no matter what lies ahead. Leading brands like Stripe, Zoom, Etsy and Autodesk use Assembled to make sure customers always get the right answer at the right time. Assembled’s workforce management (WFM) and vendor management capabilities ensure optimal staffing decisions and accurate forecasting. Assembled Assist helps resolve customer issues faster by leveraging AI to get answers, draft replies, and automate repetitive tasks end-to-end. Our transparent reporting helps you gain visibility into performance and productivity, and unlocks new ways to serve evolving customer needs. The Assembled app for Zendesk puts mission-critical support operations tools at your team’s fingertips: Get instant answers from your knowledge base and integrations, in your brand’s voice Summarize, translate, rephrase responses to customers Stay coordinated with individual and team schedules Receive real-time updates on upcoming events and schedule changes Note that the App is not required to use Assembled’s integration with Zendesk for case tagging, volume, forecasting, and productivity metrics. Why Assembled? AI powered agent Assist. Assist resolves customer inquiries faster by drafting complete responses based on your help center and integrations, all while adhering to your brand’s voice. With Assist, agents have the tools they need to move faster and admins can automate repetitive processes end-to-end. Assist uses AI to help agents summarize tickets, translate replies, write initial greetings, and wrap up tickets for escalation. Get actionable forecasting right out of the box. Our out-of-the-box, easy-to-configure contact volume forecasting gives you everything you need to make accurate and efficient headcount and scheduling decisions. Create flexible schedules quickly and intuitively. Powered by templates, keyboard shortcuts, and blazing-fast workflows, scheduling in Assembled is 60% faster than WFM alternatives. Quickly and easily create optimal schedules based on forecasted requirements, time zones, and more. Make data-driven decisions with robust reporting. You and your team deserve so much better when it comes to metrics visibility. That’s why our analytics experience is purpose-built to optimize scheduling, manage your team, and hit key metrics. Unlock company-wide visibility with data access. Use our open API and CSV exports to pull performance metrics into and out of your own business intelligence tools like Looker and Tableau for leadership-ready reporting. Connect to your existing tech stack and workflow. Unify data from your favorite contact platforms and collaboration tools so teams can focus more, and context-switch less.
