- Category rank
- #23 in WEM
- Listing audit
- 62/100
ResolveReady is a Zendesk Marketplace app by ASA Labs LLC.
ResolveReady is the #23 ranked WEM app on Zendesk, as of Oct 29, 2026.
AppRanks verdict
Generated from marketplace data as of Oct 29, 2026
ResolveReady ranks #23 of 67 in WEM on Zendesk. It has no reviews on Zendesk yet.
Pros
- No standout positives in the measured data.
Cons
- −No reviews yet — fit and reliability are unverified by other merchants
About ResolveReady
How ResolveReady works
Show full descriptionShow less
Support teams resolve tickets too fast. Missing internal notes, unconfirmed refunds, and skipped escalation steps create reopens, QA failures, and compliance gaps. ResolveReady gives agents a clear solve-readiness checklist before resolution.
How it works
Admins build solve-readiness workflows without code
Lite supports tag-based targeting; Pro adds form, group, brand, status, and field-value conditions
Agents see required steps in the ticket sidebar and complete them once
Steps can save to mapped Zendesk ticket fields; Pro also supports internal notes and resolution summaries
Each saved workflow applies one generated workflow tag for auditability
Pro can block selected ticket statuses until required steps are done
Workflow templates included
Customer verification
Refund verification
Escalation completeness
Bug escalation
VIP customer workflow
Compliance confirmation
Start from scratch
