- Category rank
- #28 in WEM
- Listing audit
- 64/100
Zendesk Workforce Management is a Zendesk Marketplace app by Zendesk.
Zendesk Workforce Management is the #28 ranked WEM app on Zendesk, free to install, with charges billed separately, as of Oct 19, 2026.
AppRanks verdict
Generated from marketplace data as of Oct 19, 2026
Zendesk Workforce Management ranks #28 of 66 in WEM on Zendesk. It has no reviews on Zendesk yet. It is free to install, with charges billed separately — check the plans below.
Pros
- No standout positives in the measured data.
Cons
- −No reviews yet — fit and reliability are unverified by other merchants
About Zendesk Workforce Management
How Zendesk Workforce Management works
Elevate operational performance with AI-powered Workforce Management
Streamline agent management with real-time and historical reporting on team capacity and performance, AI-powered workload forecasting, and automatic agent scheduling.
AI-powered Forecast: Machine learning algorithms optimize the number of agents needed, precisely when they are required, and which channels they should prioritize.
Automatic Scheduling: Automated schedule creation with specific support work your agents need to focus on throughout the day.
Real-time tracking: Gain visibility into real-time agent activity, identify emerging trends, and pinpoint adherence issues to make proactive decisions to pivot the team.
Historical reporting: Get a clear view of team performance, understand where to act, and determine how to push the team to meet the goals of the organization.
Start a 30-day free trial of Zendesk WFM now, or reach out to your account team to learn more!
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