Side-by-side comparison · 24 data points
The only autocomplete app for Zendesk. Agents type less and resolve faster.
| Fields Director FREE | TypeGenie Smart Autocomplete | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
This App hides, disables, shows, enables, and makes required ticket fields.
| Metric | Fields Director FREE | TypeGenie Smart Autocomplete |
|---|---|---|
| Rating | 5.0 ★ | 5.0 ★ |
| Total reviews | 5 | ★ 38 |
| Free plan | Yes | Yes |
| Pricing | Free | Free to install |
Fields Director FREE and TypeGenie Smart Autocomplete are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: Fields Director FREE at Free, TypeGenie Smart Autocomplete at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most support teams the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Fields Director FREE audit • TypeGenie Smart Autocomplete audit
No tracked changes.
Both Fields Director FREE and TypeGenie Smart Autocomplete offer paid plans only. Fields Director FREE starts at Free; TypeGenie Smart Autocomplete starts at Free to install. Compare the per-tier features in the Pricing section above before committing.
Fields Director FREE (5.0★, 5 reviews) and TypeGenie Smart Autocomplete (5.0★, 38 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
AppRanks cannot separate these two on rating — both sit at 5.0★. TypeGenie Smart Autocomplete does carry the larger published review base (38 vs 5). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace. TypeGenie Smart Autocomplete has the deeper published review base (38 vs 5), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Fields Director FREE typically suits early-stage and growth-mode teams based on its published review base (5 reviews). TypeGenie Smart Autocomplete typically suits early-stage and growth-mode teams based on its published review base (38 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Fields Director FREE and TypeGenie Smart Autocomplete both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Fields Director FREE" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
