Side-by-side comparison · 24 data points
Simplify WhatsApp & SMS messaging through Zendesk | Boost CX & EX strategies.
| Deflection AI by Pluno | WhatsApp by Conciex.Messaging | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
Get up to 70% resolution rate with AI that learns from your past tickets.
| Metric | Deflection AI by Pluno | WhatsApp by Conciex.Messaging |
|---|---|---|
| Rating | 5.0 ★ | 5.0 ★ |
| Total reviews | ★ 11 | 7 |
| Free plan | Yes | Yes |
| Pricing | Free to install | Free to install |
Deflection AI by Pluno and WhatsApp by Conciex.Messaging are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: Deflection AI by Pluno at Free to install, WhatsApp by Conciex.Messaging at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most support teams the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Deflection AI by Pluno audit • WhatsApp by Conciex.Messaging audit
No tracked changes.
Both Deflection AI by Pluno and WhatsApp by Conciex.Messaging offer paid plans only. Deflection AI by Pluno starts at Free to install; WhatsApp by Conciex.Messaging starts at Free to install. Compare the per-tier features in the Pricing section above before committing.
Deflection AI by Pluno (5.0★, 11 reviews) and WhatsApp by Conciex.Messaging (5.0★, 7 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
AppRanks cannot separate these two on rating — both sit at 5.0★. Deflection AI by Pluno does carry the larger published review base (11 vs 7). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace. Deflection AI by Pluno has the deeper published review base (11 vs 7), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Deflection AI by Pluno typically suits early-stage and growth-mode teams based on its published review base (11 reviews). WhatsApp by Conciex.Messaging typically suits early-stage and growth-mode teams based on its published review base (7 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Deflection AI by Pluno and WhatsApp by Conciex.Messaging both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from WhatsApp by Conciex.Messaging" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
