Is Deflection AI by Pluno or MS Teams Meeting by Solbeg cheaper?

Deflection AI by Pluno is the cheaper option — it offers a free plan (Free to install). MS Teams Meeting by Solbeg starts at Multiple plans available. Both publish their pricing on the Zendesk Marketplace; AppRanks mirrors what's listed on each refresh cycle.

Which has better reviews, Deflection AI by Pluno or MS Teams Meeting by Solbeg?

Deflection AI by Pluno has the higher average rating (5.0★ from 11 reviews) compared to MS Teams Meeting by Solbeg (4.0★ from 8 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Deflection AI by Pluno or MS Teams Meeting by Solbeg?

Deflection AI by Pluno holds the higher average rating (5.0★ vs 4.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Deflection AI by Pluno or MS Teams Meeting by Solbeg?

Both apps are one-click installs from the Zendesk Marketplace. Deflection AI by Pluno has the deeper published review base (11 vs 8), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

Deflection AI by Pluno typically suits early-stage and growth-mode teams based on its published review base (11 reviews). MS Teams Meeting by Solbeg typically suits early-stage and growth-mode teams based on its published review base (8 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Deflection AI by Pluno and MS Teams Meeting by Solbeg?

Migration support varies by app and category. Deflection AI by Pluno and MS Teams Meeting by Solbeg both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from MS Teams Meeting by Solbeg" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Deflection AI by Pluno vs MS Teams Meeting by — Zendesk

MS Teams Meeting by Solbeg vs Deflection AI by Pluno

Name: Deflection AI by Pluno
Availability: OnlineOnly
Rating: 5 (11 reviews)

Side-by-side comparison · 24 data points

MS Teams Meeting by Solbeg

4.0·8reviews

Connect with your partners by Schedule MS Teams meeting in one click.

zendeskMultiple plans available

Change

1. Listing metadata

Field-level data

	Deflection AI by Pluno	MS Teams Meeting by Solbeg
Tagline	“Get up to 70% resolution rate with AI that learns from your past tickets.”73 chars	“Connect with your partners by Schedule MS Teams meeting in one click. ”70 chars
Description	2600 / 5000 chars52% used	3065 / 5000 chars61% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	Pluno	Solbeg
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between Deflection AI by Pluno and MS Teams Meeting by Solbeg
Metric	Deflection AI by Pluno	MS Teams Meeting by Solbeg
Rating	★ 5.0 ★	4.0 ★
Total reviews	★ 11	8
Free plan	★ Yes	—
Pricing	Free to install	Multiple plans available

4. App details

Long-form description · keyword frequency

Deflection AI by Pluno

Identifies tickets & chats suitable for self-service, responds instantly using your knowledge base formed of past resolutions, internal & external docs, & the help center. Escalates conversations that truly require an agent with full context. Integrates into Zendesk via a dedicated or shared seat. With customisable auto-assignment triggers, ticket & messaging-channel coverage, resolved-chat syncing, & configurable naming rules, Deflection AI gives your team complete control & your users an exceptional experience. What’s Included AI Workflows Control how Pluno responds to users. They act as configurable automation rules written in natural language, enabling teams to fine-tune both AI behavior & escalation conditions with precision. Customisable Assignment Use Zendesk triggers to auto-assign desired new tickets & chats to Pluno. Context-Preserving Escalation Pluno doesn’t guess & escalates the conversation to your team with the full message history, collected required fields, & a summary, ensuring agents can take over without re-asking anything. Channel Coverage Choose where Pluno engages, including Zendesk ticket & messaging channels. Brand Configuration Supports Zendesk instances that operate across multiple brands, help centers, or product lines, each with its own tone, knowledge base, & customer expectations. It ensures Pluno responds with the correct knowledge & behaviour for each brand. Resolved-Chat Syncing Push conversations resolved by Pluno back into Zendesk as closed tickets to keep reporting clean. Ticket Details Controls Customise how Pluno generates Zendesk ticket subjects & requester names, inferring better labels from the conversation. Insights & Reporting A complete view of how Deflection AI is performing across all channels. Brings together real-time resolution metrics, comparative trends, & escalation insights so support leaders can understand where automation is working, where agents are stepping in, & how ticket volumes evolve. Leading Support Team’s First Choice Security & Compliance Privacy policy: https://pluno.ai/privacy-policy FAQs Is Pluno free? No. See pricing information here: https://pluno.ai/pricing-pluno-zendesk Why is it better? Training is not limited to a static knowledge base. Supports auto-learning from past resolutions. How are hallucination & misinformation prevented? AI only answers when 100% confident; otherwise escalates to the team. Support & Maintenance Support via website or email Fast response times Onboarding & configuration help available Weekly product improvements Changelog updates

Top keywords

pluno10×2.92%
ai7×2.04%
zendesk6×1.75%
ticket5×1.46%
knowledge4×1.17%
support4×1.17%
team4×1.17%
base3×0.87%
escalates3×0.87%
escalation3×0.87%
knowledge base3×0.87%
responds3×0.87%

MS Teams Meeting by Solbeg

If you use Zendesk and have MS Teams account, with the help of our app you can create the Teams meeting link in your ticket easily and share it with the requester, or even schedule the Teams meeting, add it to your O365 calendar and put the meeting link inside your ticket automatically. Thus, you can plan your support calls with a ticket requester and help them to accelerate the resolution of desired questions. Main features for free: - Generate MS Teams meeting link in one click; - Join Teams meeting from Zendesk directly; - Simplify communication with a requester; - Decrease your ticket resolution time; - Improve your productivity; - One-click and Teams meeting organized. - Additional tag for identification using the extension. Additional features with paid plans: - Schedule MS Teams meetings in one click; - Add meetings to your O365 calendar without leaving Zendesk ticket; - Decide on meeting attendees and send them invitations After installing Schedule MS Teams meeting extension open your Zendesk ticket. In the right-side APP bar, you need to select the installed extension, open it, and authorize in your MS Teams account by clicking on Login to MS Teams account. After clocking Login to MS Teams account, you will be redirected to the MS Teams login page and after successful authorization returned to the page with the app. If you have already logged into O365 account in your browser, the authorization will be processed automatically. NOTE: Depending on your security configuration, at the time of your first installation of the extension the system may ask you to request from MS office administrators access to online meetings. With free subscription plans, after successful authorization, you will see the button Create MS Teams Meeting on the APP panel. Click this button to generate a unique link for Teams Meeting with your ticket requester. Please, specify a convenient time for the Team Meeting with your partner in the reply message for ticket. After the time on both sides is agreed, the meeting participants can join Teams meeting following the created link. Use all available functionality of MS Teams app to discuss the open questions. With both paid subscription plans, you will have additional tab in the right-side APP panel with functionality for scheduling MS Teams meeting. On this tab, you need to put details of a meeting. - Subject – give a title to a meeting to pay attention of attendees to its topic; - Attendees – the field includes automatically added Requester, Assignee, and Followers in the loading page moment. You can edit the list of participants who will be invited to join a meeting. NOTE: If you want to add participants for the meeting from the list of Followers, you added after the app is loaded, please click the reload button. Simultaneously with creating MS Teams meeting the extension addes the tag for the ticket: “msteamsmeetinglink” - for unpaid version and “msteams_meeting” for paid plans. Use all available functionality of MS Teams app to discuss your questions.

MS Teams Meeting by Solbeg vs Deflection AI by Pluno

MS Teams Meeting by Solbeg

1. Listing metadata

2. Categories & rankings

Deflection AI by Pluno

At a glance

AppRanks verdict

3. Activity in the last 90 days

Deflection AI by Pluno · 2 changes

MS Teams Meeting by Solbeg · 1 changes

4. App details

Frequently asked

Is Deflection AI by Pluno or MS Teams Meeting by Solbeg cheaper?

Which has better reviews, Deflection AI by Pluno or MS Teams Meeting by Solbeg?

Should I choose Deflection AI by Pluno or MS Teams Meeting by Solbeg?

Which is faster to set up, Deflection AI by Pluno or MS Teams Meeting by Solbeg?

Which works better for small vs large Zendesk Marketplace support teams?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Can I migrate data between Deflection AI by Pluno and MS Teams Meeting by Solbeg?