Side-by-side comparison · 24 data points
Select a user's primary phone record from the ticket sidebar to allow SMS messages to be sent.
| Call Insights & Summary by Pluno | Primary Phone Picker | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
Automatically extract summaries, transcripts, and insights from customer calls.
| Metric | Call Insights & Summary by Pluno | Primary Phone Picker |
|---|---|---|
| Rating | 5.0 ★ | — |
| Total reviews | 14 | 0 |
| Free plan | ★ Yes | — |
| Pricing | ★ Free | $10.00 |
Based on the data on this page, Call Insights & Summary by Pluno is the stronger choice for most Zendesk Marketplace support teams — 5.0★ vs Primary Phone Picker's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
On pricing, Call Insights & Summary by Pluno offers a free tier (Free) while Primary Phone Picker starts at $10.00. For early-stage teams validating fit, the free-tier path lets you run the app on real workloads before committing budget.
Recommended by size: small/early-stage support teams who need fast install and low risk should default to Call Insights & Summary by Pluno; mid-market and enterprise support teams with specific feature requirements should evaluate both — Primary Phone Picker's 0-review base may include the workflow context that matches your specific use case better than Call Insights & Summary by Pluno's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Call Insights & Summary by Pluno audit • Primary Phone Picker audit
Call Insights & Summary by Pluno is the cheaper option — it offers a free plan (Free). Primary Phone Picker starts at $10.00. Both publish their pricing on the Zendesk Marketplace; AppRanks mirrors what's listed on each refresh cycle.
AppRanks cannot separate these two on rating, because neither publishes one. Call Insights & Summary by Pluno does carry the larger published review base (14 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace. Call Insights & Summary by Pluno has the deeper published review base (14 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Call Insights & Summary by Pluno typically suits early-stage and growth-mode teams based on its published review base (14 reviews). Primary Phone Picker typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Call Insights & Summary by Pluno and Primary Phone Picker both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Primary Phone Picker" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
