Wildix vs Call Insights & Summary by Pluno

With Pluno Call Insights and Summary app you can: Transcribe conversations: Automatically turns call audio into text. Analyse content: AI-powered querying allowing you to detect key discussion points like pricing, next steps, or customer sentiment. Summarise: Produces concise, easy-to-read summaries of the conversation. Fetch insights: Find out actionable items and important topics for quick review. Support workflows: Organise information for sales, support, or research teams to save time and make smarter decisions. How it works Connect your Zendesk instance. Enable Call Summaries and set summary instructions in plain text in the Pluno dashboard. The summaries will be automatically posted as internal note inside the ticket. Pricing Free forever. FAQ (highlights) Can it summarise long conversations? Yes, it generates short, structured summaries highlighting main topics and action items based on your instructions. Can it handle multiple languages? Yes. It’s fully AI-powered and supports a wide range of languages automatically, without extra setup. Can I trigger summaries automatically after a call ends? Yes. Once enabled in the Pluno dashboard, summaries are generated automatically after each call is logged. Can I ask the AI specific questions about a call? Yes. You can query the transcript directly (e.g. “What did the customer ask about pricing?”). Security & Compliance SOC 2 Type II certified; scoped permissions only; documented retention. Data used solely to provide the feature; no third-party resale. Read our security and data protection policies. Support & Maintenance Reach us via our website, or email - your call Fast response times: within a few hours Onboarding help is available Weekly feature updates and improvements Follow our changelog

Available only to agents with "Talk - Partner Edition" seats (see zendesk.com/talk/pricing). Wildix for Zendesk provides enterprise-grade call center functionalities for Zendesk. Full control of our phone system and seamlessly work together with non-Zendesk users in your organization. Key Features Make and receive calls from the browser, Wildix hardware phones or mobile app Easy click-to-dial within Zendesk Direct call control from within Zendesk like hold, warm and blind transfers to Zendesk agents and Wildix users, record call and more. Caller ID lookup in Zendesk with options to lookup the caller ID from Zendesk for non-Zendesk users too. Easy insight in earlier interactions and possibility to link the call to existing tickets Playback recordings from calls right from within Zendesk When a call has been linked to a new or existing ticket, a note is being made about the active call. This will help your agents to be aware of the call. The agent has full control over the ticket and can work freely in Zendesk while the call is active. When the conversation is over the call details are been pushed to the Zendesk ticket for metrics and if the call has been recorded the recording will appear in the comment as a voice player. Wildix for Zendesk is easy to use and takes seconds to install for existing Wildix users. Not yet a Wildix user? Contact us or contact your local Wildix Partner. The first week is on us! After installing, your free 7-day trial will start so you can try out this application without any worries. Are you looking for ways to further optimize your Zendesk account? We are a Premier Solution Provider of Zendesk and we help organizations like yours with the implementation of Zendesk and we build (custom) Zendesk Apps and integrations. Get in touch with us. Data Disclosure This app accesses, uses, and stores the following data: Data Accessed: User information (agent names, roles, and contact details) Ticket information (ticket IDs, subject lines, and metadata) Customer contact information (phone numbers, names, and customer records) Call data (caller ID, call duration, timestamps, and call status) Data Used: Phone numbers are used to initiate outbound calls and identify inbound callers User credentials are used to authenticate with the Wildix PBX system Ticket information is used to link calls to relevant tickets and display call context Customer data is used for caller ID lookup and to display interaction history Data Stored: Call logs (including timestamps, duration, participants, and call outcomes) are stored in Zendesk tickets Call recordings are stored and linked to Zendesk tickets when recording is enabled User authentication tokens are stored temporarily during active sessions PBX hostname and country code configuration settings are stored Purpose: All data is processed solely to provide telephony integration between Wildix and Zendesk, including making and receiving calls, linking calls to tickets, displaying caller information, and maintaining call records for reporting and quality assurance purposes.