Shopify AI Agent by Adelante CX vs SnapCall Visual AI

This App requires Sunshine Conversations API access (included in Zendesk Suite Professional+). See About Sunshine Conversations. 80% of tickets don't need a human. They need actions. Most e-commerce tickets repeat: WISMO, returns, exchanges, address changes, sizing. Website-scraping bots guess from FAQ text and create extra work. Your customers need the thing done: the refund issued, the address updated, the exchange started. Meet the Shopify AI Agent Trained on your policies, macros, and ticket history, fully connected to Shopify and your stack. It checks live orders, updates addresses before fulfillment, starts returns and exchanges, checks inventory, recommends products, contacts vendors, and resolves 80%+ of tickets end to end. When judgment is needed, it hands off to your team with the full story attached. Verified results Outlier Group resolves 80%+ of tickets end to end and their Trustpilot rating climbed from 3.5 to 4.0. Modibodi closes ~70% of inquiries with no rep involved. First response in seconds, 24/7, in any language your customers use. You stay in control Approved actions only: refund limits, policy rules, escalation gates for VIPs, fraud signals, and exceptions. Draft-only mode for sensitive flows: the agent prepares, a human approves. Full Zendesk logging with correct fields, tags, and a complete audit trail. Weekly QA loop: we review real conversations and tune the agent as your catalog and policies change. Done for you, live in 10 days We build, train, test against your real ticket paths, and operate it after launch. No setup fees, no DIY prompt projects, and a 30-day money-back guarantee. Demo: Trusted by ecommerce teams Built by Adelante CX, Zendesk Partner, running support for ecommerce teams since 2018. Key capabilities Shopify-native: Orders, Inventory, Customers, real actions (edits, returns, refunds). Multi-system: billing, shipping carriers, warehousing, Klaviyo, vendor workflows. Omnichannel: email, chat, SMS, WhatsApp, Messenger. Multilingual, brand-aligned tone, trained like a human rep on your SOPs. Smart handoffs with customer context, checked details, and suggested next step. Product-aware recommendations that turn support into sales. Security Enterprise-grade design from day one. SOC 2 Type II and GDPR compliant. Get your agent or book a demo: https://www.getadelante.com/quiz

SnapCall in few words: Visual AI platform for resolution & Trust SnapCall is embedded seamlessly across all Zendesk channels — ticket, forms, chat, messaging, SMS, voice call, chatbot, and voicebot. And from QR, scheduling interface. SnapCall is triggered through automation or agents, enabling customers to record visual evidence (images, videos, PDFs…) on their own — or capture it alongside an agent via a live video call for real-time assistance. SnapCall analyzes all visual content instantly — whether newly captured by SnapCall interface or already attached to the ticket — turning it into clear, actionable insights. SnapCall displays all media in a powerful in-ticket viewer, with insights automatically added to notes and custom fields. SnapCall is SOC 2 compliant, privacy-first, and ensures no media is stored inside Zendesk. Proven KPI: 46% reduction in resolution time +16% increase in First-Contact Resolution (FCR) Significant improvement in CSAT scores Key Features Make your existing customer’ attachments more powerful with AI (extract data) Your tickets already contain valuable visual evidence — mainly PDFs and images. SnapCall makes these attachments truly powerful by displaying them clearly in the ticket, extracting key information, and analyzing everything instantly with AI according to company use cases. Let customers capture by their own new visual evidence through an AI guided experience Because visuals dramatically improve efficiency, avoiding endless back-and-forth, SnapCall gives customers an easy, guided way to capture new media, including videos, screen record (the preferred channel for end customers), images, and documents. They follow a simple, intuitive customisable flow directly — ensuring you receive accurate and high-quality visual evidence without back-and-forth inside Zendesk This led to drive journey to more automated resolution Let customers escalate to an agent to capture visuals for complex situations When a case is more complex, sensitive, or high-value, SnapCall lets customers escalate seamlessly to a live video call with an agent. Together, they can capture the exact visual evidence needed, ensuring clarity, confidence, and faster resolution. Snapcall Medias viewer inside Zendesk SnapCall centralizes all medias, adds AI insights, and fills custom fields and ticket notes automatically so agents or bot can resolve cases faster. SnapCall integrations SnapCall delivers a best-of-breed experience by embedding leading solutions directly into our interface and Zendesk — creating one seamless workflow for agents and customers. Scheduling with Cal.com — fully embedded Real-time agent availability One-click booking from the ticket Automatic sync and updates in Zendesk KYC & Identity Verification — built in Instant ID verification requests Secure capture of video evidence or documents Full validation without leaving Zendesk Reduced ticket time and lower fraud risk Our best use cases Fraud prevention,Delivery issue qualification, Product/ Goods issue qualification, Software issue qualification, Document, attachment analysis, KYC, IT/ITSM - main offices, Facility management - IT/ITSM - Stores/ location/Franchise, Tech on site Visit snapcall.io to get started! Need help? Check out our support documentation or book a demo with our team. Learn more about our privacy and security practices here