Shopify AI Agent by Adelante CX is the #26 ranked ai and bots app on Zendesk, with a 5.0 average rating from 7 reviews, with a free plan available, as of Sep 12, 2026.
Shopify AI Agent by Adelante CX is a Zendesk Marketplace app by Adelante CX. With a rating of 5.0★ from 7 reviews, it currently ranks #26 in the AI and Bots category.
AppRanks data: Shopify AI Agent by Adelante CX ranks #26 in AI and Bots on Zendesk Marketplace, placing it in the top 7% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Shopify AI Agent by Adelante CX is a category-leading Zendesk app with a limited review volume. It is listed in the AI and Bots category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 7 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Adelante CX — established developer track record
Cons
- −Limited review base (7) — ratings can shift significantly with new feedback
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About Shopify AI Agent by Adelante CX
How Shopify AI Agent by Adelante CX works
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This App requires Sunshine Conversations API access (included in Zendesk Suite Professional+). See About Sunshine Conversations.
80% of tickets don't need a human. They need actions.
Most e-commerce tickets repeat: WISMO, returns, exchanges, address changes, sizing. Website-scraping bots guess from FAQ text and create extra work. Your customers need the thing done: the refund issued, the address updated, the exchange started.
Meet the Shopify AI Agent
Trained on your policies, macros, and ticket history, fully connected to Shopify and your stack. It checks live orders, updates addresses before fulfillment, starts returns and exchanges, checks inventory, recommends products, contacts vendors, and resolves 80%+ of tickets end to end. When judgment is needed, it hands off to your team with the full story attached.
Verified results
Outlier Group resolves 80%+ of tickets end to end and their Trustpilot rating climbed from 3.5 to 4.0.
Modibodi closes ~70% of inquiries with no rep involved.
First response in seconds, 24/7, in any language your customers use.
You stay in control
Approved actions only: refund limits, policy rules, escalation gates for VIPs, fraud signals, and exceptions.
Draft-only mode for sensitive flows: the agent prepares, a human approves.
Full Zendesk logging with correct fields, tags, and a complete audit trail.
Weekly QA loop: we review real conversations and tune the agent as your catalog and policies change.
Done for you, live in 10 days
We build, train, test against your real ticket paths, and operate it after launch. No setup fees, no DIY prompt projects, and a 30-day money-back guarantee.
Demo:
Trusted by ecommerce teams
Built by Adelante CX, Zendesk Partner, running support for ecommerce teams since 2018.
Key capabilities
Shopify-native: Orders, Inventory, Customers, real actions (edits, returns, refunds).
Multi-system: billing, shipping carriers, warehousing, Klaviyo, vendor workflows.
Omnichannel: email, chat, SMS, WhatsApp, Messenger.
Multilingual, brand-aligned tone, trained like a human rep on your SOPs.
Smart handoffs with customer context, checked details, and suggested next step.
Product-aware recommendations that turn support into sales.
Security
Enterprise-grade design from day one. SOC 2 Type II and GDPR compliant.
Get your agent or book a demo: https://www.getadelante.com/quiz
Screenshots
Category rankings
As of Sep 13, 2026- AI and Bots#26of 385Top 7%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Shopify AI Agent by Adelante CX doesn't have curated competitor matchups yet. Other tracked ai and bots apps on Zendesk:
CompareWhere Shopify AI Agent by Adelante CX stands in the AI and Bots category
Shopify AI Agent by Adelante CX ranks #26 of 385 apps in the AI and Bots category, placing it in the top 7% of the listing.
Frequently asked questions
What is Shopify AI Agent by Adelante CX?
Shopify AI Agent by Adelante CX is an app for Zendesk. It currently holds a 5.0-star rating from 7 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the AI and Bots category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Adelante CX.
Who uses Shopify AI Agent by Adelante CX?
Shopify AI Agent by Adelante CX is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the AI and Bots category on Zendesk.
Where does Shopify AI Agent by Adelante CX rank on Zendesk?
Shopify AI Agent by Adelante CX currently sits at position #26 in the AI and Bots category on Zendesk. That places it in the top 7% of 385 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.