SPEARAgentic vs ChatGPT AI Copilot by — Zendesk

SPEARAgentic vs ChatGPT AI Copilot by Macha

Name: SPEARAgentic
Availability: OnlineOnly

Side-by-side comparison · 24 data points

SPEARAgentic

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Real-time fraud & compliance guardrails inside Zendesk

zendeskFree to install

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1. Listing metadata

Field-level data

	SPEARAgentic	ChatGPT AI Copilot by Macha
Tagline	“Real-time fraud & compliance guardrails inside Zendesk”54 chars	“Build AI agents that automate any Zendesk workflow. Chat with Agent Copilot to solve tickets faster — right inside Zendesk.”123 chars
Description	2282 / 5000 chars46% used	2760 / 5000 chars55% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	SPEAR Agentic AI Support	Macha AI
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between SPEARAgentic and ChatGPT AI Copilot by Macha
Metric	SPEARAgentic	ChatGPT AI Copilot by Macha
Rating	—	5.0 ★
Total reviews	0	71
Free plan	Yes	Yes
Pricing	Free to install	Free to install

3. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	SPEARAgentic	ChatGPT AI Copilot by Macha
chatgpt	Not ranked	#1
agents type	#2	Not ranked
tickets faster	Not ranked	#11
both ways	Not ranked	#23

4. App details

Long-form description · keyword frequency

SPEARAgentic

About SPEARAgentic.ai SPEARAgentic.ai provides real-time fraud and compliance guardrails inside Zendesk, helping customer-service teams detect and stop fraud, dispute abuse, and policy breaches at the point of contact. The app watches chats, calls, and (optionally) screen activity in real time and gives agents in-flow guardrails as they work: it flags social-engineering attempts, missing disclosures, policy violations, and risky data sharing before the response is sent. Instead of finding problems days later in QA reports, supervisors see high-risk interactions as they happen and can intervene, coach, or tighten policies without leaving Zendesk. What this integration does well Real-time policy guardrails as agents type in Zendesk Support Stops social engineering at the agent desktop before money moves or data leaks Protects sensitive customer data in flow, aligned to your internal policies Gives supervisors a live risk view of tickets, agents, and workflows Works alongside your existing macros, forms, and QA processes How it works in Zendesk Runs in the Agent Workspace sidebar for Support (ticket and user views) Presents a clear overlay and a recent-warnings panel when policy conditions are met Can warn, require justification, or effectively "shutdown" high-risk responses based on your configured policies How it uses AI AI models evaluate message text and optional screen activity for policy-risk signals (e.g. social engineering, toxicity, and sensitive-data patterns) and drive the WARNING/SHUTDOWN decision Model inference runs on our service; nothing executes inside the agent’s browser We do not train models on your Zendesk data; inputs are used only for real-time evaluation and logging per your retention settings Data use & privacy Processes limited context (agent ID, ticket/user context, interaction metadata, and optional message/screen text) solely to evaluate policy and generate incidents No Zendesk credentials are stored by the app PII redaction: when enabled, personally identifiable information is redacted (masked) prior to model evaluation and any logging You control data retention and deletion; contact the developer for removal requests Note: SPEARAgentic.ai supports compliance workflows and is not legal advice.

Top keywords

data6×1.80%
zendesk6×1.80%
ai5×1.50%
policy5×1.50%
agent4×1.20%
agents3×0.90%
guardrails3×0.90%
policies3×0.90%
real-time3×0.90%
screen3×0.90%
spearagentic3×0.90%
spearagentic ai3×0.90%

ChatGPT AI Copilot by Macha

AI Agents for Your Zendesk Workflow Macha AI is a platform that helps you build an AI agent for your specific support workflow — inside and outside Zendesk. Our Autonomous Agents can automate workflows on Zendesk or even your external tools (Confluence, Stripe, Shopify and more...). Our Agent Copilot helps your agents solve tickets faster — through the Macha widget right inside Zendesk. 🔧 Build any AI agent — in minutes Write instructions in plain English. Pick the tools and knowledge sources each agent can use. Build one agent for triage, another for knowledge base lookup, another for bug escalations — each scoped to the exact tools and data it needs. And yes — we've built an AI agent that helps you build AI agents. ⚡ Automate any Zendesk workflow Decide which ticket gets processed by which agent via Zendesk or custom webhook triggers. Each agent then runs all the actions it's been assigned to execute — assign ticket, change status, add suggested reply for agent review, reply to customer… What part of the workflow you want to automate is yours to define. 🔌 Your full support stack, connected Macha is the layer that ties every tool you already use into your support workflow. Macha Agents can pull records from Google Sheets, post messages to Slack, update your Airtable, charge or refund in Stripe, reference Confluence docs — with read and write access scoped to exactly what you allow. 🔗 Connect your niche tools and APIs Got an internal tool no other AI platform integrates with — a legacy database, a knowledge base repository, a custom API? Macha connects to it directly. Build it yourself with our AI tool builder, or have your dev team wire it up in minutes. No consulting contract. No multi-month implementation. Get your agent running fast. 👩‍✈️ 🤖 Two ways to work 👩‍✈️ Zendesk Copilot — the Macha widget opens as a side pane in your Zendesk ticket view. @-mention any agent and help your agents solve tickets faster. 🤖 Autonomous Agents — set up triggers, instructions, tools, and sources, and let them run autonomously on Zendesk tickets. Got questions? Learn more at getmacha.com. Book a demo or onboarding session: Book a quick slot Data Security at Macha AI We prioritize data security to ensure your information remains safe. Here's how we protect it: Minimal Data Storage: We only save what's essential — AI-generated content — while excluding customer details and tickets. Strict Data Encryption: All stored data, including knowledge base information, is fully encrypted for maximum security. PII Redaction: Any personally identifiable information (PII) is automatically redacted before data is stored. View our Privacy Policy. Learn about our Security. Learn how we Protect and Process Data.

Top keywords

agent11×2.54%

Frequently asked

Common questions about this comparison

Is SPEARAgentic or ChatGPT AI Copilot by Macha cheaper?

Both SPEARAgentic and ChatGPT AI Copilot by Macha offer paid plans only. SPEARAgentic starts at Free to install; ChatGPT AI Copilot by Macha starts at Free to install. Compare the per-tier features in the Pricing section above before committing.

Should I choose SPEARAgentic or ChatGPT AI Copilot by Macha?

AppRanks cannot separate these two on rating, because neither publishes one. ChatGPT AI Copilot by Macha does carry the larger published review base (71 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, SPEARAgentic or ChatGPT AI Copilot by Macha?

Both apps are one-click installs from the Zendesk Marketplace. ChatGPT AI Copilot by Macha has the deeper published review base (71 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

SPEARAgentic typically suits early-stage and growth-mode teams based on its published review base (0 reviews). ChatGPT AI Copilot by Macha typically suits early-stage and growth-mode teams based on its published review base (71 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between SPEARAgentic and ChatGPT AI Copilot by Macha?

Migration support varies by app and category. SPEARAgentic and ChatGPT AI Copilot by Macha both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from SPEARAgentic" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

SPEARAgentic vs ChatGPT AI Copilot by Macha

SPEARAgentic

1. Listing metadata

2. Categories & rankings

ChatGPT AI Copilot by Macha

At a glance

AppRanks verdict

3. Search rankings

4. App details

Frequently asked

Is SPEARAgentic or ChatGPT AI Copilot by Macha cheaper?

Should I choose SPEARAgentic or ChatGPT AI Copilot by Macha?

Which is faster to set up, SPEARAgentic or ChatGPT AI Copilot by Macha?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between SPEARAgentic and ChatGPT AI Copilot by Macha?

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