SnapCall Visual AI vs AI Tagging and Field Filling

Fill every ticket field - accurately, instantly, and under admin control. SOC 2 Type II certified Why teams use it Accuracy you can trust: Learns from past tickets & your instructions, using the latest AI models. Admin-grade control: Specify which fields to auto-fill and control behaviour with custom instructions for each field. Speed & consistency: Faster first action, clean taxonomy, and fewer QA fixes. Enterprise readiness: SOC 2 Type II certified, scoped permissions, and audit logs. How it works Connect your Zendesk instance. Set up the fields you want to auto-fill. Ready to populate fields automatically or with one click from the ticket sidebar. What’s included Auto-tagging and field population (tags, type, custom dropdowns, multi-selects) Trained based on your past tickets and instructions Configure which fields are auto-filled and how to fill them Pricing Tiered plans based on usage. All features included in every plan — pick the tier that matches your volume. Start with the 14-day free trial with unlimited usage allowance to try the app on real tickets. Manage your plan via our dashboard. Check pricing details here: https://pluno.ai/pricing-pluno-zendesk FAQ (highlights) Will it change our taxonomy? No - Fields are filled using your existing values and tags. What about accuracy? Fields are filled based on past tickets and your instructions, and only auto-applied if confident. Custom fields? Yes - Works with any field including dropdowns, multi-selects, and custom fields. Setup time? ~10 minutes - Connect, set up fields, and provide instructions. Security & Compliance SOC 2 Type II certified; scoped permissions only; documented retention. Data used solely to provide the feature; no third-party resale. Read our security and data protection policies. Support & Maintenance Reach us via our website, or email - your call Fast response times: within a few hours Onboarding help is available Weekly feature updates and improvements Follow our changelog

SnapCall in few words: Visual AI platform for resolution & Trust SnapCall is embedded seamlessly across all Zendesk channels — ticket, forms, chat, messaging, SMS, voice call, chatbot, and voicebot. And from QR, scheduling interface. SnapCall is triggered through automation or agents, enabling customers to record visual evidence (images, videos, PDFs…) on their own — or capture it alongside an agent via a live video call for real-time assistance. SnapCall analyzes all visual content instantly — whether newly captured by SnapCall interface or already attached to the ticket — turning it into clear, actionable insights. SnapCall displays all media in a powerful in-ticket viewer, with insights automatically added to notes and custom fields. SnapCall is SOC 2 compliant, privacy-first, and ensures no media is stored inside Zendesk. Proven KPI: 46% reduction in resolution time +16% increase in First-Contact Resolution (FCR) Significant improvement in CSAT scores Key Features Make your existing customer’ attachments more powerful with AI (extract data) Your tickets already contain valuable visual evidence — mainly PDFs and images. SnapCall makes these attachments truly powerful by displaying them clearly in the ticket, extracting key information, and analyzing everything instantly with AI according to company use cases. Let customers capture by their own new visual evidence through an AI guided experience Because visuals dramatically improve efficiency, avoiding endless back-and-forth, SnapCall gives customers an easy, guided way to capture new media, including videos, screen record (the preferred channel for end customers), images, and documents. They follow a simple, intuitive customisable flow directly — ensuring you receive accurate and high-quality visual evidence without back-and-forth inside Zendesk This led to drive journey to more automated resolution Let customers escalate to an agent to capture visuals for complex situations When a case is more complex, sensitive, or high-value, SnapCall lets customers escalate seamlessly to a live video call with an agent. Together, they can capture the exact visual evidence needed, ensuring clarity, confidence, and faster resolution. Snapcall Medias viewer inside Zendesk SnapCall centralizes all medias, adds AI insights, and fills custom fields and ticket notes automatically so agents or bot can resolve cases faster. SnapCall integrations SnapCall delivers a best-of-breed experience by embedding leading solutions directly into our interface and Zendesk — creating one seamless workflow for agents and customers. Scheduling with Cal.com — fully embedded Real-time agent availability One-click booking from the ticket Automatic sync and updates in Zendesk KYC & Identity Verification — built in Instant ID verification requests Secure capture of video evidence or documents Full validation without leaving Zendesk Reduced ticket time and lower fraud risk Our best use cases Fraud prevention,Delivery issue qualification, Product/ Goods issue qualification, Software issue qualification, Document, attachment analysis, KYC, IT/ITSM - main offices, Facility management - IT/ITSM - Stores/ location/Franchise, Tech on site Visit snapcall.io to get started! Need help? Check out our support documentation or book a demo with our team. Learn more about our privacy and security practices here